Morgan Gagnon
Loganville,GA
Summary
Driven by a results-focused approach, I excelled at All Turf, LLC., enhancing customer satisfaction through expert billing system management and resolving discrepancies. My proficiency in Microsoft Office and exceptional relationship-building skills contributed to a significant reduction in financial record errors, demonstrating my commitment to accuracy and client trust. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
8
8
years of professional experience
Work History
Billing Specialist
All Turf, LLC.
01.2022 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed vendor and supplier payments on weekly basis.
- Encoded and canceled checks using bank machines.
- Disbursed petty cash by recording entries and verifying documentation.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Processed and verified invoices to secure accuracy of billing information.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Certified Nursing Assistant
Hospice Of Northeast Georgia
05.2021 - 11.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered high-quality care to Hospice patients in hospital facility.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Sales Assistant Manager
Prime Communications AT&T
02.2016 - 04.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Nursing Assistant Certification
Premier Medical Careers
Conyers, GA10.2020
High School Diploma -
Walnut Grove High School
Loganville, GA05.2013
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Payment posting
- Customer Engagement
- Patient account management
- Record preparation
- Accounts receivable management
- Audit Procedures
- Billing and Invoicing
- Microsoft Office
- Customer Service
- Customer service support
- Account updating
- Payment Processing
- Paperwork and documentation
- Administrative Support
- Payment Transactions
- Customer Contact
- A/P and A/R expertise
- Work Planning and Prioritization
- Relationship Building
- Bank Statement Reconciliation
- Bill payment
- Account Posting
Accomplishments
- Collaborated with team of 16 in the development of The 2023 Saprea Gala
- Supervised team of 6 staff members at Prime Communications.
- Achieved a 19 month service mission for the Church of Jesus Christ of Latter- Day Saints in Anchorage, Alaska.
- Collaborated with team of 2 in the development a support group for women of childhood sexual abuse. This is a local support group for the community called Hopeful Warriors.
Timeline
Billing Specialist
All Turf, LLC.
01.2022 - Current
Certified Nursing Assistant
Hospice Of Northeast Georgia
05.2021 - 11.2023
Sales Assistant Manager
Prime Communications AT&T
02.2016 - 04.2021
No Degree - Nursing Assistant Certification
Premier Medical Careers
High School Diploma -
Walnut Grove High School