Morgan Gardner
Columbus,GA
Summary
Experienced executive with a proven track record of successfully overseeing and managing retail and e-commerce operations to achieve business objectives. Strong understanding of budget administration, business and staff development, recruitment, and key decision-making. Known for disciplined and forward-thinking management style that excels in organizational efficiency, effective communication, and team-building.
Overview
12
12
years of professional experience
Work History
General Merchandising Executive Team Leader
Target
07.2021 - Current
- Manage team of 4 Team Leads and 100+ associates to drive approximately $75 million total store business
- Drive e-commerce sales utilizing forecasting, planning, and budget analysis tools
- Lead a culture centered in ServSafe through validation and training to deliver proper execution on all food safety standards
- Analyze inventory management data to ensure fresh, available, and in stock merchandise that is accurately signed and price
Store Manager
TJX Companies Inc.
10.2020 - 07.2021
- Managed a team of 2 Assistant Store Managers and 50+ associates to drive approximately $6.5 million total store business
- Accountable for total store operational metrics including customer service, and loss prevention initiatives
- Utilized human resource training materials for talent acquisition, recruitment processes, and employee onboarding
- Collaborated with in-store and district leaders on staffing levels, talent development plans, performance management, and employee engagement
- Analyzed sales data and traffic patterns to identify gaps in customer satisfaction
Assistant Store Manager
TJX Companies Inc.
06.2019 - 10.2020
- Assisted Store Manager in the daily operation of the store including merchandising and creating weekly schedules per payroll guidelines
- Supervised and trained over 60+ associates and directly responsible for 7 coordinators in executing best methods and company standards to drive approximately $7.5 million in sales
- Achieved Store Team of the Year through expense management, growing sales over 5% to plan and 3% over last year.
Operations and Asset Protection Manager
Macy's
10.2018 - 06.2019
- Managed a team of 1 receiving manager, 1 receiving team lead, 1 asset protection detective to drive approximately $15 million total store business
- Assisted Store Manager in the daily operations of the store including expense management, staffing, scheduling, workload planning, and store maintenance
- Developed Merchandise Team Manager to maintain all productivity standards and execute e-commerce and logistics processes
- Led store executive team in planning and executing shortage awareness programs, inventory control, and loss prevention reduction strategies
- Managed all internal and external case productivity and recoveries; conduct investigations when necessary.
Merchandise Team Manager
Macy's
08.2016 - 10.2018
- Managed a team of 1 receiving/processing manager, 4 support leads, 50+ support associates to drive approximately $23 million total store business
- Assisted Store Manager in hiring, on-boarding, and retaining top talent
- Assisted Operations Manager in planning workload for store using forecasting tools including budget and hour analysis resources
- Merchandised home, men's, women's clothing, kids clothing, handbags, and ladies' shoes departments
- Executed all floor moves, price changes, markdowns, and signing; process returns-to-vendors, damages, and unit transfers
- Utilized RFID resources for inventory control and assist in cost reduction efforts
Cosmetics and Fragrances Sales Manager
Macy's
05.2015 - 08.2016
- Managed a team of 9 counter managers, 44 beauty advisers and sales associates to drive 15 multi-businesses totaling $7.5 million in business
- Partnered with district merchant, account executives, and account coordinators of 14 businesses to identify key items and plan multiple events throughout the year that will maximize sales
- Merchandised department for One Day Sales, big days, and key events
- Coached counter managers on training and developing beauty advisers to deliver customer-friendly service and drive the business through repeat clientele.
Ladies Shoes Sales Manager
Macy's
12.2014 - 05.2015
- Managed a team of 12 associates, 8 expeditors to drive $3.3 million business
- Developed low performing associates to deliver repeat clientele
- Analyzed reports to identify opportunity areas with system processes (RFID, audit, SPH)
- Organized back-of-house system to expedite the arrival of shoes to customers by improving expeditors average pick and audit time.
Sales Manager and Omni-Channel Captain
Macy's
08.2012 - 12.2014
- Managed a team of 16+ associates to drive $4.5-$5 million business
- Coached associates to use various product knowledge and customer service skills in selling conversations
- Analyzed reports to drive sales, ensure adequate staffing, and proper merchandise selections
- Implemented action plans to better improve low performing areas, drive key events, and optimize big days
- Led Omni-channel initiative through activities, weekly recaps, recognition, and coaching for total store
- Facilitated Magic Selling Refresher courses for the continuous building of a customer centric selling culture.
Education
Master of Business Administration -
Turner College of Business at Columbus State University
Columbus, GA05.2020
Bachelor of Business Administration in Management -
The University of Georgia, Terry College of Business
Athens, GA05.2012
Certificate of Office Accounting -
Albany Technical College
Albany, GA05.2008
Skills
- Relationship building and management
- Sales expertise
- Staff Management
- Record keeping
- Employee Onboarding
- Corrective Action Planning
- New Employee Orientation
- Succession Planning
- Leadership Development
- Performance Assessment
- Career Development
- Training and mentoring
- Microsoft Office and Docusign
- Employee Retention
- Recruiting
- Performance Management
- Onboarding and Orientation
- Organization and Time Management
- Analytical and Critical Thinking
- Merchandising knowledge
- Excellent written and oral communication
- Payroll Management
- Retail Inventory Management
- Talent Recruitment
- Revenue Generation
Timeline
General Merchandising Executive Team Leader
Target
07.2021 - Current
Store Manager
TJX Companies Inc.
10.2020 - 07.2021
Assistant Store Manager
TJX Companies Inc.
06.2019 - 10.2020
Operations and Asset Protection Manager
Macy's
10.2018 - 06.2019
Merchandise Team Manager
Macy's
08.2016 - 10.2018
Cosmetics and Fragrances Sales Manager
Macy's
05.2015 - 08.2016
Ladies Shoes Sales Manager
Macy's
12.2014 - 05.2015
Sales Manager and Omni-Channel Captain
Macy's
08.2012 - 12.2014
Master of Business Administration -
Turner College of Business at Columbus State University
Bachelor of Business Administration in Management -
The University of Georgia, Terry College of Business
Certificate of Office Accounting -
Albany Technical College