Morgan Goates
Server
Watsonville,CA
Summary
Dependable, hard working Charismatic server that thrives under pressure. seeking a maintainable full-time position with a company that offers professional challenges and utilizing my interpersonal , and problem-solving skills. Fast-learning ,and outgoing. self Motivated, successful in providing fast, high-quality customer service to guests in restaurant settings.
I'm a Dedicated and passionate candidate easily capable of managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Adaptable professional and committed.
expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management
Consistent enthusiastic Engaging personality with a upbeat friendly approach. Always striving to correctly anticipate a customer needs to ensure and facilitate an enjoyable unforgettable positive dining experience.
In addition I also have 5+ years
Previous experience in a wide variety of different work trades Such as ; customer service, food and hospitality, restaurant server, caregiving, home health aide, swim lesson instructor, and retail management ETC.
Overview
14
14
years of professional experience
8
8
Caregiving
3
3
Grocery checker
3
3
Baker
1
1
Retail/retail management
2
2
Swim lesson instructor
2
2
Home health aid
Work History
Server
Olive Garden Restaurant
Capitola, CA
01.2021 - 11.2022
- Taking food and drink orders answering any questions, memorizing the menu and ingredients
- Preparing food and drinks
- Properly Serving food and drinks in a timely manner
- Providing excellent customer service to all customers at all times
- Responsible for 4 or more tables at a time
- Properly handling payments at the end of each meal
- Ability to keep calm in a fast paced environment and efficiently preform my duties in a friendly and professional way
- Pre bussing and bussing our own tables
- Keeping our sections clean and orderly at all times
- Ability to be on my feet and be on the go non stop for hours at a time, regularly working both lunch and dinner shifts
- Energetic and out going, upbeat personality, enjoy serving and working with the public
- Always willing to lend a helping hand and being a team player,
- Willing to go the extra mile above and beyond to ensure the satisfaction of all my customers
- Willing to work over time nights weekends holidays etc
Checker
Safeway Grocery
Santa Cruz, CA
12.2018 - 10.2021
- Excellent customer service
- Ringing up items and processing orders Efficiently in a fast-paced environment
- Cashiering and handling money
- Bagging and facing shelves and freezers
- Skillful and familiar with Self checkout and managing the front end as well as answering the phone
- Dot com experience; personal shopping taking and delivering door dash orders
- Basic knowledge of grocery store operation and protocol
Instructor
Adventure Sports Unlimited
Santa Cruz, CA.
08.2017 - 05.2018
- Responsible for teaching multiple levels of group and individual swimming instruction, ages 6 months - 12 yrs., including competition level
- Acquainted with a variety of different teaching techniques, both visual and physical exercises
- Provided practical demonstrations and presentations to parents, classes, and others
- Performed facility open/close duties; pool & facility care, class setup, equipment maintenance
- Completed verbal and written progress reports, evaluations on each student in class
- CPR And First Aide Certified.
Baker / Cashier
Cutesy Cupcakes
Scotts Valley, CA.
09.2014 - 11.2016
- Excellent customer service experience
- Daily open/closing procedures for busy storefront operations
- Trained in proper food handling, safety and storage procedures for preparation, baking, decorating
- Inventory, cash handling, hands-on baking, kitchen and equipment cleanup.
Caregiver
Home Supportive Services IHSS
Santa Cruz, CA.
11.2011 - 01.2015
- In-Home Disabilities
- Provided in-home housekeeping and laundry services to persons with physical disabilities, including shopping, meal preparation; run errands
- Assisted with personal services
- Self-care supported by teaching special techniques and equipment for eating and personal hygiene
- Taught family members care for the patient to better support them when no professional care is available
- Observed and reported on patient physical and mental condition, nutrition, intake and output, and exercise
- Recorded patient information and other appropriate data
- Worked with nursing supervisor to address changing or unusual conditions
- Adhered to professional standards, home care policies and procedures, federal, state, and local requirements
- Maintained appropriate patient environment
- Followed sepses standards and procedures
- Maintained care precautions; followed prescribed dietary requirements and nutrition standards;
- Additional Work Experience
ComForcare Senior
Santa Cruz, CA.
03.2012 - 05.2013
- Home Health Aid (HHA)
- Observe and report on patient physical and mental condition, nutrition, intake and output, and exercise
- Provide housekeeping and laundry services; shop for food and other household requirements; prepare and serve meals and snacks; run errands
- Assist with personal services, such as, bathing, dressing, and grooming
- Self-care supported by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Also help teach family members care for the patient to better support them when no professional care is available
- Record patient information and other appropriate data
- Work with nursing supervisor to address changing or unusual conditions
- Maintain a safe, secure, and healthy patient environment
- Follow sepses standards and procedures
- Maintain care precautions; follow prescribed dietary requirements and nutrition standards
- Adhere to professional standards, home care policies and procedures, federal, state, and local requirements
- Add value to job accomplishments by participating in various skills training and other educational opportunities.
Assistant Manager
Wet Seal Retail Store, Mall
Newark, CA.
08.2008 - 09.2010
- Fast-paced environment preparing and selling high volume production baked goods
- Oversaw the efficiency of the baking and counter sales areas including customer service, cash handling
- Provided training and support to Store Associates while working collaboratively with the management team
- Manage the store sales team to ensure customers are being helped in a timely fashion Manage net revenue at store level
- Assisted with recruiting, training and employee development, ensured safe environment and high level of morale
- Responsible for inventory, late night restocking and training new employees.
Education
Diploma - undefined
San Lorenzo Valley High School
Skills
- Special skills
- Cash handling, Phones, Retail Management, Detail-oriented, Great Communication Skills, multitasker, Works well with the public, Fast-learner, Dependable, Reliable, Excellent organizational skills, and time management
- High-Energy and Stamina
- Cool Under Pressure
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Warm and Friendly
- Conflict and Complaint Resolution
- Team Player
- Customer Service and Rapport
- Menu Memorization and Presentation
- Anticipating Guest Needs
- Guest Satisfaction
- Hospitality Service Expertise
- Guest Accommodations
- Billing and Payment Processing
- Beverage Preparation
- Energetic and Outgoing
- Tableside Service
- Time Management
- Detail-Oriented
- Servsafe Certified
- Valid Food Handlers Certification
- Cash Register Operations
- Table Monitoring and Turnover
- Learning Strategies
- Critical Thinking
- Patron Experiences
- Patron Rapport
- Daily Specials Memorization
- Price Memorization
- Wine Pairings
- Server Improvements
- Check Payment Processing
- Suggestive Selling
- Table Bussing
- Waiting Tables
- Active Listening
- Dining Room Monitoring
RBS certified
Responsible beverage service training
CPR and FIrst Aide certified
Responsible beverage service training
Timeline
Server
Olive Garden Restaurant
01.2021 - 11.2022
Checker
Safeway Grocery
12.2018 - 10.2021
Instructor
Adventure Sports Unlimited
08.2017 - 05.2018
Baker / Cashier
Cutesy Cupcakes
09.2014 - 11.2016
ComForcare Senior
03.2012 - 05.2013
Caregiver
Home Supportive Services IHSS
11.2011 - 01.2015
Assistant Manager
Wet Seal Retail Store, Mall
08.2008 - 09.2010
Diploma - undefined
San Lorenzo Valley High School
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