Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Gorostieta

Austin,TX

Summary

Dynamic Operations Manager with a proven track record at Electric Shuffle Austin, excelling in team leadership and inventory management. Enhanced employee accountability and performance through effective training and conflict resolution. Recognized for driving operational efficiency and fostering strong vendor relationships, contributing to overall business success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Electric Shuffle Austin
09.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Server/Bartender

Waterloo Icehouse 360
03.2020 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Assistant General Manager

Los Pinos Jalisco
05.2012 - 09.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.

Bartender

Torchy's Tacos
02.2019 - 01.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bar Lead

La Fuentes Mexican Restauraunt
06.2010 - 05.2012
  • Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
  • Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Consistently met sales goals through upselling techniques and promoting specialty cocktails.

Education

High School Diploma -

Crockett High School
Austin, TX

Aestheitcs -

Avenue Five Institute
Austin, TX

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Inventory management
  • Staff development
  • MS office
  • Project leadership
  • Cost reduction

Certification

TABC, Food and Safety Management, Food Handlers

Timeline

Operations Manager

Electric Shuffle Austin
09.2022 - Current

Server/Bartender

Waterloo Icehouse 360
03.2020 - 09.2022

Bartender

Torchy's Tacos
02.2019 - 01.2020

Assistant General Manager

Los Pinos Jalisco
05.2012 - 09.2022

Bar Lead

La Fuentes Mexican Restauraunt
06.2010 - 05.2012

High School Diploma -

Crockett High School

Aestheitcs -

Avenue Five Institute

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