Morgan Govin-Elske
Colorado Springs,CO
Summary
Customer-focused and results-oriented professional with over 10 years of experience in customer service, relationship management, and program development. Strong ability to build rapport with clients, understand their needs, and deliver tailored solutions that enhance satisfaction and drive success. Passionate about fostering long-term relationships, guiding customers through product adoption, and ensuring they achieve their desired outcomes. Seeking to leverage my experience in educational program development and team collaboration into a Customer Success role to drive customer satisfaction and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Aragon Elementary School
08.2018 - Current
- Developed tailored solutions to meet the diverse needs of clients (students and families), resulting in a 70% increase in engagement.
- Set and tracked weekly and monthly goals to ensure progress toward performance benchmarks and customer satisfaction.
- Collected and analyzed qualitative and quantitative data to inform support strategies and improve outcomes.
- Maintained strong communication with key stakeholders (families, colleagues, and administrators) to ensure aligned support and a seamless experience.
- Fostered a positive, client-centered environment that encouraged trust, engagement, and long-term satisfaction.
- Coordinated and managed events and logistics to enhance the customer experience and align with strategic objectives.
- Collaborated with school leadership to design and launch an academic intervention program, identifying student needs, creating targeted support plans, and improving academic performance across multiple grade levels.
- Trained and mentored new team members, supporting successful onboarding and long-term retention.
- Managed and created content for social media platforms to increase user engagement and brand presence by 50%
Site Leader
Adventures Plus
06.2018 - 08.2018
- Managed relationships with parents, students, and staff, ensuring a high level of satisfaction and addressing any concerns promptly.
- Identified issues within the afterschool program and worked directly with parents to resolve concerns, ensuring their children had a positive experience.
- Adapted afterschool programs to better meet the needs of students, ensuring their goals were achieved and they were engaged in the activities.
- Kept parents informed about their children's progress and the activities in the program, ensuring open lines of communication.
- Increased customer satisfaction by 40% by addressing concerns promptly and tailoring experiences to individual needs.
- Managed a team of 10+ staff members, ensuring consistent service delivery and smooth operations.
Special Education Teacher
Fond Du Lac Ojibwe School
01.2018 - 06.2018
- Worked closely with 5 + families to ensure their children received the support they needed, and provided guidance on how they could assist in achieving their child's goals.
- Delivered regular updates to families, ensuring they were informed about their child's progress and the actions being taken to address any challenges.
- Educated parents and colleagues on how to adapt strategies to better support students, ensuring clear communication and a team approach.
- Improved client (parent) satisfaction by 30% through tailored communication and consistent progress updates.
Personal Care Attendant
Accra Care
06.2016 - 08.2017
- Collaborated with families to ensure their children received personalized care and educational outcomes, leading to improved satisfaction.
- Developed care plans based on individual client needs and regularly adjusted plans to ensure the best possible outcome.
- Increased client satisfaction by 50% by providing personalized care and ongoing communication.
Education
Bachelor's Degree - Elementary and Special Education
University of Minnesota
Duluth, MN01.2017
Skills
- Customer Success Management
- Relationship Building
- Onboarding and Training
- Problem Solving
- Communication
- Data Analysis
- Team Management
- Adaptability
- Critical Thinking
- Google Suite
- Microsoft Office
- CRM Tools (eg, Salesforce, HubSpot)
- Rise 360
- Zoom
Accomplishments
- Completed 300 hours of professional development focused on client (student and parent) engagement, personalized communication, and data-driven strategies.
- Selected to participate in a district-level coaching cohort, supporting peer growth and school improvement initiatives.
- Led PD sessions for colleagues on effective classroom tech integration and instructional planning.
- Developed and shared customized strategies from PD sessions, leading to measurable gains in classroom engagement and performance.
- Applied learning from PD to mentor new teachers, resulting in smoother onboarding and higher retention.
Certification
Colorado Teaching License
Timeline
Teacher
Aragon Elementary School
08.2018 - Current
Site Leader
Adventures Plus
06.2018 - 08.2018
Special Education Teacher
Fond Du Lac Ojibwe School
01.2018 - 06.2018
Personal Care Attendant
Accra Care
06.2016 - 08.2017
Bachelor's Degree - Elementary and Special Education
University of Minnesota
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