Morgan Grana
Pasadena,CA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail and restaurant environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Floor Staff
Crossroads Trading Co.
Pasadena, CA
08.2023 - Current
- Operate POS system in order to quickly and effectively process customer transactions
- Process customer returns and exchanges in a prompt and friendly manner
- Maintain high level of customer service at all times by greeting customers upon entry to the store, as well as assisting with any questions or advice on wardrobe pieces
- Arrange and dress mannequins for window displays as well as displays throughout the store
- Quickly and efficiently process clothes in order to place them onto the sales floor as soon as possible
- Assist people to dressing rooms in order to prevent shoplifting and uphold strong customer service while maintaining a friendly and understanding rapport with customers
- Maintain a well-organized and clean sales floor throughout the day
- Perform basic math and critical thinking skills in order to correctly balance cash drawers at the end of the night
- Regularly maintain a clean and organized workspace for myself and for those around me
- Maintain solid teamwork skills with my coworkers by assisting on complicated transactions and assisting my other employees as needed
Poetry Editor
PCC Inscape
Pasadena, CA
01.2023 - 05.2023
- Read all submissions for both print and online issues
- Held final approval for publication
- Edited pieces along with their authors when necessary
- Mocked up all poetry pieces for two separate print issues
Cashier/Customer Service
Vroman's Bookstore
Pasadena, CA
11.2021 - 12.2022
- Maintained high standards of customer service by greeting customers upon entry and exit to the store, as well as assisting with any questions or concerns
- Quickly became adept at operating POS system in order to efficiently and effectively process customer transactions
- Processed customer returns and exchanges in a prompt manner while upholding a friendly, understanding, and engaging rapport
- Kept updated knowledge of the products offered within the store in order to better assist customers as well as to up-sell any products near the registers
- Performed basic math and critical thinking skills in order to correctly balance cash drawers at the end of the night
- Maintained solid teamwork skills with fellow department employees by assisting in large or complicated transactions, as well as assisting employees in other departments when needed
- Assisted with tracking inventory by placing or removing price stickers on products when necessary
- Regularly maintained a clean and organized workspace for myself and others around me
Food Service Worker
Walt Disney Parks and Resorts
Anaheim, CA
11.2017 - 11.2021
- Worked efficiently in a high-volume, fast-paced environment while maintaining procedures for safe food preparation, assembly, and presentation
- Maintained high standards of customer service by upholding a friendly and engaging demeanor
- Maintained a clean and organized workspace
- Provided assistance with inventory to ensure Guests were not kept waiting
- Carried pans, trays, and dishes to/from workstations, refrigerators, and stewarding area in accordance with safety standards
- Maintained clear communication and good working relationships with coworkers and management
Nanny/Babysitter
Private Family
Los Angeles, CA
05.2014 - 11.2017
- Cared for two children from infancy, about 6 months, to toddlerhood, about 3-4 years old
- Facilitated children's social and emotional needs, including daily care, nurturing, and play
- Created and maintained children's bath time, meal time and bed time routine
- Additional light household duties included cleaning, cooking, dishes, sweeping and organizing
- Practiced conflict resolution and clear communication skills in order to fully cater to the children and the family's needs
Education
Associate's Degree - English
Pasadena City College
Pasadena, CA12.2023
Associate's Degree - Behavioral Sciences
Pasadena City College
Pasadena, CA12.2023
High school diploma -
Bishop Amat Memorial High School
La Puente, CA06.2013
Skills
- Customer service
- Cleanliness and hygiene
- Conflict management
- Time management
- Cash handling expertise
- Adaptability
- Organizational skills
- Communication skills
- Multitasking
- Strong teamwork
- POS system operation
- Restaurant experience
- Childcare
- Upselling
Awards
Girl Scout Gold Award, 05/01/13
- Highest achievement within the Girl Scouts of America organization.
- Single-handedly organized 3 separate 'baby shower' events in order to collect donations of diapers, bottles, baby clothes and other supplies to give to families in need.
- Organized and ran baby blanket-making workshops with other Girl Scout troops and members of my community, also donated to families in need.
Certification
- California food handler's license
References
References available upon request.
Timeline
Floor Staff
Crossroads Trading Co.
08.2023 - Current
Poetry Editor
PCC Inscape
01.2023 - 05.2023
Cashier/Customer Service
Vroman's Bookstore
11.2021 - 12.2022
Food Service Worker
Walt Disney Parks and Resorts
11.2017 - 11.2021
Nanny/Babysitter
Private Family
05.2014 - 11.2017
Associate's Degree - English
Pasadena City College
Associate's Degree - Behavioral Sciences
Pasadena City College
High school diploma -
Bishop Amat Memorial High School
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