Morgan Grissam
American Fidelity
Harrah
14
years of professional experience
Skilled Benefit Adjuster with strong knowledge of claims processing and customer service. Organized and detail-oriented adjuster dedicated to improve efficiency and productivity through continuous process improvement.
Work History
Benefit Adjuster
4 Years 5 Months- Investigated claims details to determine coverage, liability, and appropriate resolution paths.
- Evaluated supporting documentation to validate claim facts and reduce processing errors.
- Communicated with policyholders and providers to gather information and resolve claim issues.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
9 Years 7 Months- Resolved customer inquiries about martial arts gear, uniforms, and sparring equipment via phone and email.
- Processed orders, returns, and exchanges with accuracy across customer service systems.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma
Skills
Claims processing
Attention to detail
Policy interpretation
Multitasking and organization
Active listening
Dependable and responsible
Timeline
Benefit Adjuster
American Fidelity
05.2022 - CurrentRead More
Customer Service Representative
Century Martial Arts
10.2012 - 05.2022Read More
Choctaw High School
High School Diploma
Read More