Morgan Haentges
Summary
Highly motivated and hardworking employee, with a desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Many years of customer service and HR skills. Eager to learn and contribute to the company's growth.
Overview
16
16
years of professional experience
Work History
Commercial Banking Service Representative
M&T Bank
Buffalo, New York
09.2024 - Current
- Identified areas of improvement within internal systems and processes related to commercial banking services.
- Researched discrepancies in accounts and resolved any issues that arose.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Provider Relations Representative
Independent Health Association Inc.
Williamsville, NY
05.2023 - 08.2024
- Cultivated strong relationships with providers through prompt issue resolution and ongoing support.
- Maintained accurate records of all communications with providers including emails, letters, phone calls.
- Investigated billing and claims inquiries on behalf of providers to ensure accurate information.
- Utilized systems proficiently to deliver exceptional customer service.
- Communicated member benefits effectively to providers for enhanced understanding.
Patient Care Technician
WellNow Urgent Care
Hamburg, NY
10.2020 - 04.2023
- Assisted in patient assessments and documented vital signs accurately.
- Supported medical staff during procedures and treatments with necessary tools.
- Monitored inventory levels of medical supplies and reported shortages timely.
- Assisted healthcare providers by transcribing notes and updating electronic health records.
Customer Service Lead/Manager
TOPS MarketLLC
Buffalo, NY
01.2010 - 10.2020
- Coordinated training programs to enhance employee skills.
- Managed recruitment processes, including job postings and interviews.
- Provided essential support to address individual HR needs of employees.
- Maintained accurate employee records using HR information systems.
- Directed customer service staff activities, including training, coaching and performance management.
Education
High School Diploma -
Eden Jr./Sr. High School
Eden, NY06-2011
Some College (No Degree) -
Erie Community College
Buffalo, NYSkills
- Task prioritization
- Talent acquisition
- Compensation and benefits
- HR policies and procedures
- Time management
- Dependability and diligence
- Organizational skills
- Scheduling
Timeline
Commercial Banking Service Representative
M&T Bank
09.2024 - Current
Provider Relations Representative
Independent Health Association Inc.
05.2023 - 08.2024
Patient Care Technician
WellNow Urgent Care
10.2020 - 04.2023
Customer Service Lead/Manager
TOPS MarketLLC
01.2010 - 10.2020
High School Diploma -
Eden Jr./Sr. High School
Some College (No Degree) -
Erie Community College
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