Morgan Hall
New Market,Alabama
Summary
Results-driven professional seeking a position in a positive company environment to leverage skills and experience that contribute to organizational success. Strong background as an Office Manager with expertise in Orthotics and Prosthetics, including accurate billing, claims processing, and insurance verification. Recognized for excellent customer service skills and effective collaboration. Eager to continuously learn and expand capabilities.
Overview
15
15
years of professional experience
Work History
Charge Entry/Billing Specialist
HH Health Systems - The Orthopaedic Center
10.2023 - Current
- Review patient medical records and bills for accuracy, focusing on orthotic and prosthetic claims
- Accurately enter HCPC codes into billing software
- Verify patient demographic data and insurance information
- Review and correct denied or rejected claims due to incorrect coding
- Ensure all required documentation is available for billing
- Maintain patient confidentiality in compliance with HIPAA
- Resolve discrepancies in billing data and collaborate with the billing team to reduce denials
- Stay current with changes in billing codes and medical terminology
Office Manager
HH Health Systems - The Orthopaedic Center
10.2022 - Current
- Oversee the daily operations of a facility specializing in orthotic and prosthetic devices
- Ensure compliance with healthcare regulations and maintain quality standards
- Manage budgets and coordinate with medical professionals to meet patient needs
- Supervise staff, including orthotists, prosthetists, and technicians
- Handle administrative tasks such as scheduling, inventory management, and procurement
- Implement process improvements, address patient concerns, and maintain accurate records to ensure optimal service delivery and patient outcomes
Medical Insurance Verification/Preauthorization Specialist & Inventory Specialist
The Orthopaedic Center
10.2021 - 10.2022
- Verify insurance coverage and explain benefits to patients
- Maintain accurate patient information and ensure proper documentation for billing
- Obtain pre-authorization from insurance carriers within prescribed timeframes
- Collaborate with medical teams to gather necessary clinical documentation for insurance submissions
- Ensure productivity levels meet departmental standards
- Manage inventory, ordering supplies and tracking incoming/outgoing packages to ensure timely delivery of patient items
Patient Care Specialist/Part-Time Front Desk Receptionist
Infinity Orthotics & Prosthetics
09.2019 - 10.2021
- Educate internal teams and patients on products and services
- Schedule patient appointments for device fitting and delivery
- Verify insurance coverage and explain copays and deductibles to patients
- Obtain prior authorizations via phone, fax, and web communication
Administrative Assistant
Landers McLarty Chevrolet
11.2015 - 09.2019
- Manage daily deposits and ensure accurate cash drawer balances
- Greet customers and process payments for car repairs through various methods
- Schedule service appointments and obtain purchase orders for rental vehicles
- File customer paperwork for the service and used car departments
- Handle payments from extended warranty companies and close financial statements
- Oversee the General Motors loaner program, ensuring the timely return of vehicles in excellent condition
Orthotic Brace Fitter
Infinity Orthotics & Prosthetics
09.2012 - 11.2015
- Size and fit durable medical equipment, including orthotics, extremity bracing, spine bracing, and ambulatory aids
- Address patient inquiries and provide guidance on device use and care
- Conduct hospital visits and handle on-call duties
- Maintain a clean and organized fitting room
- Restock equipment and clean instruments after each patient
Sales Associate
Sunset Tanz
05.2010 - 09.2012
- Ensure the efficient operation of the salon by meeting clients’ needs
- Maintain client accounts and provide services according to company policies
- Ensure salon cleanliness and upkeep in line with company standards
- Achieve sales goals and maintain a profitable environment for the business
Education
High School Diploma -
Penn Foster
05.2010
Skills
- Effective Communication
- Organization & Multitasking
- Problem-Solving
- Customer Service
- Medical Knowledge
- Technical Proficiency
- Regulatory Knowledge
- Claim submission
- Customer engagement
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- HIPAA compliance
Timeline
Charge Entry/Billing Specialist
HH Health Systems - The Orthopaedic Center
10.2023 - Current
Office Manager
HH Health Systems - The Orthopaedic Center
10.2022 - Current
Medical Insurance Verification/Preauthorization Specialist & Inventory Specialist
The Orthopaedic Center
10.2021 - 10.2022
Patient Care Specialist/Part-Time Front Desk Receptionist
Infinity Orthotics & Prosthetics
09.2019 - 10.2021
Administrative Assistant
Landers McLarty Chevrolet
11.2015 - 09.2019
Orthotic Brace Fitter
Infinity Orthotics & Prosthetics
09.2012 - 11.2015
Sales Associate
Sunset Tanz
05.2010 - 09.2012
High School Diploma -
Penn Foster
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