Morgan Hancock
New Berlin,WI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Results-driven and innovative with excellent pitching and project management abilities. Articulate and tactful with good mediation and consensus-building abilities. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Interim Office Manager
Calderone Club
07.2023 - 10.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Program Manager
Naval Hospital Pensacola
10.2019 - 04.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed filing systems for over 7000 electronic and hard copy documents to keep organized records
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Organized, coordinated and deployed 48 award ceremonies events while focusing on delivering superior customer service.
Command Pay and Personnel Administrator
Naval Hospital Pensacola
03.2019 - 10.2019
- Designed and implemented internal training for supervisors and other personnel.
- Oversaw HR needs for 18,000-active duty employee operation across 9 locations.
- Established project schedules and monitored tasks to meet milestones during each phase.
- Prepared documents and correspondence such as promotion letters, pay and benefit changes and transfer papers.
Safety Manager
Naval Hospital Pensacola
09.2018 - 03.2019
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Built successful hygiene programs based on techniques such as atmospheric monitoring and noise surveys to provide ongoing worker support.
- Developed and implemented company procedures that reduced job site accidents 34%.
Hospital Corpsman
Naval Hospital Pensacola
07.2018 - 09.2018
- Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Evaluated 24 patients each shift, took vitals and attained key case information.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Clinic Manager
Naval Health Clinic Patuxent River
01.2018 - 07.2018
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $27,000 annual budget.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Built relationships with physicians to create steady referral pipeline.
- Supervised team of 18 hospital corpsman.
- Managed office logistics by building 8 provider's clinical schedules, booking appointments, maintaining files and preparing patient medical records.
Sick Call Screener
Naval Health Clinic Patuxent River
11.2017 - 07.2018
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained treatment records and reports and cared for over 150 injured and sick individuals per week.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Kept up with continuing education requirements to maintain certification.
Pediatric Team Lead
Naval Health Clinic Patuxent River
07.2015 - 11.2017
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Monitored ongoing metrics for children with chronic health conditions, both remotely and within office settings.
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries and life-threatening conditions.
Phlebotomy Technician
Fort Sam Houston Clinic
02.2015 - 06.2015
Cashier Team Lead
Wisconsin State Fair Park
06.2011 - 11.2014
Drive-Thru Cashier
Panda Express
04.2012 - 06.2014
Front of House Team Member
Gillies Custard
05.2012 - 11.2013
Education
BBA - Human Resources Management
University of Wisconsin - Milwaukee
Milwaukee, WI05.2025
Skills
- Policy and procedure improvements
- Proficient in Microsoft Office
- Project Management
- Administrative support
- Client relations strength
- Time Management
Timeline
Interim Office Manager
Calderone Club
07.2023 - 10.2023
Program Manager
Naval Hospital Pensacola
10.2019 - 04.2021
Command Pay and Personnel Administrator
Naval Hospital Pensacola
03.2019 - 10.2019
Safety Manager
Naval Hospital Pensacola
09.2018 - 03.2019
Hospital Corpsman
Naval Hospital Pensacola
07.2018 - 09.2018
Clinic Manager
Naval Health Clinic Patuxent River
01.2018 - 07.2018
Sick Call Screener
Naval Health Clinic Patuxent River
11.2017 - 07.2018
Pediatric Team Lead
Naval Health Clinic Patuxent River
07.2015 - 11.2017
Phlebotomy Technician
Fort Sam Houston Clinic
02.2015 - 06.2015
Front of House Team Member
Gillies Custard
05.2012 - 11.2013
Drive-Thru Cashier
Panda Express
04.2012 - 06.2014
Cashier Team Lead
Wisconsin State Fair Park
06.2011 - 11.2014
BBA - Human Resources Management
University of Wisconsin - Milwaukee
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