Morgan Hansen
Brighton,IL
Summary
Dynamic Process Coordinator with a proven track record at RF Technologies Inc., enhancing operational efficiency and team productivity through expert process documentation and procedure writing. Excelled in fostering teamwork and collaboration, achieving significant improvements in project outcomes. Skilled in customer service and problem-solving, consistently delivering results beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Process Coordinator
RF Technologies Inc.
01.2023 - Current
- Prepared procedures and detailed business requirements for measurement of project benefits.
- Collaborated with cross-functional teams to identify areas for improvement, developing actionable solutions for increased efficiency.
- Reviewed performance and development of best practice solutions.
- Improved operational efficiency through regular monitoring, analysis, and adjustment of processes as needed.
- Meeting with department heads regularly to discuss process changes
Shop Manager
RF Technologies, Inc.
01.2018 - 01.2023
- Maintained a clean, safe, and inviting environment for employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability,
- Routine spot checks on technician repairs,
- QA drive thru equipment repairs.
- Overseeing/proof reading all of shipping/receiving service orders in the entire company daily (4 offices. Currently overseeing these still.)
Assistant Shop Manager
RF Technologies, Inc.
08.2017 - 01.2018
- Increased sales by keeping up with big clients by answering phone calls in our call queue.
- Assisting customers on the phone with any issues and transferring to correct departments as needed.
- Trained new employees on company policies and procedures.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
Inventory Coordinator
RF Technologies, Inc.
06.2016 - 08.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Shipping and Receiving Clerk
RF Technologies
01.2014 - 06.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- UPS Worldship proficiency.
- Starship proficiency.
- Southware proficiency.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
Journalism
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
Alton High School
Alton, IL05.2010
Skills
- Process Documentation
- Procedure writing
- Standard Operating Procedures
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Training and mentoring
- Equipment Operation
- Assigning Work
- Interpersonal Skills
- Hiring and Training
- Conflict Resolution
- Professionalism
- Interpersonal Communication
Timeline
Process Coordinator
RF Technologies Inc.
01.2023 - Current
Shop Manager
RF Technologies, Inc.
01.2018 - 01.2023
Assistant Shop Manager
RF Technologies, Inc.
08.2017 - 01.2018
Inventory Coordinator
RF Technologies, Inc.
06.2016 - 08.2017
Shipping and Receiving Clerk
RF Technologies
01.2014 - 06.2016
Journalism
Lewis And Clark Community College
High School Diploma -
Alton High School
Similar Profiles
SONAY BİLİMSONAY BİLİM
Senior Project Management Engineer at Era RF TechnologiesSenior Project Management Engineer at Era RF Technologies
Shaari Mhd SaniShaari Mhd Sani
Firmware Testing Engineer at RF Net Technologies Pte LtdFirmware Testing Engineer at RF Net Technologies Pte Ltd
Hunter ReedHunter Reed
Fiber Optic Technician at RF Technical ServicesFiber Optic Technician at RF Technical Services
Jordan WardJordan Ward
Foreman at FreelanceForeman at Freelance
MARISSA ONTISMARISSA ONTIS
APRN Podiatry &Diabetes Mgmt at Jersey Community HospitalAPRN Podiatry &Diabetes Mgmt at Jersey Community Hospital