Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Hayes

Fort Collins,CO

Summary

Talented retail and kitchen employee with 12+ years of experience dealing directly and kindly with consumers and preparing delicious, healthy dishes and drinks. Strong leadership capabilities including task-focused management style with a friendly, fun vibe. Specializing in preparing menus known for attracting and retaining customers. Pursuing position in established organization where focus and dedication are highly sought.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
07.2021 - 07.2023
  • Voted Partner of the Quarter Sept.-Dec
  • 2022
  • Hands-on management of one of the busiest Starbucks in the Castle Rock area, where our customer service was consistently rated as one of the best in the district
  • Manage teams of three to five people serving volumes of customers exceeding $1500 in sales at times, leading to an 8% bump in annual sales.

Deli Clerk

Kroger
02.2021 - 06.2021
  • In charge of supply shipments and worked as closing shift Assistant Manager
  • Worked extensively with product and well-versed in machinery such as slicers, mixers, and ACE software
  • Promoted daily specials and involved creatively in management of the storefront.

CHEF

Rainbow Restaurant
03.2017 - 10.2020
  • Developed recipes and menus to meet consumer demand and align with culinary trends
  • Adjusted seasonal plans to source local ingredients and aligned special dishes with area events
  • Prepared various local and seasonal specialties for the restaurant
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared
  • Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs
  • Monitored quality, presentation and quantities of plated food across line
  • Planned and prepared food products orders to maintain appropriate stock levels
  • Streamlined communication and online processes for kitchen staff, effectively shortening patron wait times and enabling establishment to serve approximately 20 additional guests per hour
  • Worked closely with the Head Chef, Kitchen Manager, and owners to create dynamic entrees for large banquets, including specialized catering events for up to twelve-hundred patrons
  • Prepared mise en place every day to promote efficient preparation of signature dishes
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality
  • Created exciting dishes to draw in clientele and increase revenues
  • Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance
  • Trained numerous kitchen personnel from ground up to take on challenging stations such as Expeditor and Line Cook.

CONSTRUCTION WORKER

D.R.C. Construction
01.2015 - 02.2017
  • Specialized in the inspection and maintenance of various waterworks stations, such as water plants, sewage systems, and manholes
  • Renovated various structures under tight timelines and on strict budgets
  • Protected crew and general public by keeping traffic away from dangerous locations
  • Notified supervisors of faulty operations and defective materials
  • Built new structural components and replaced worn parts with updated pieces meeting current code standards
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers
  • Applied basic electrical, plumbing and HVAC knowledge to support any team needs and keep projects on schedule
  • Coordinated communication between equipment operators by using two-way radios and hand signals
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used
  • Attended all safety trainings offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.

CASHIER

University Of Northern Colorado
08.2012 - 01.2015
  • Maintain a charming and affable attitude in order to meet the needs of every customer
  • Provided assistance with purchases, locating items and signing up for rewards programs
  • Helped customers find specific products, answering questions and offering advice
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Processed customer payments quickly and returned exact change and receipts
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Learned roles of other departments to provide coverage and keep store operational.

RETAIL SALES ASSOCIATE

Zumiez
11.2011 - 05.2012
  • Assured that the customer was always greeted with warmth and care, with an emphasis on finding what their specials needs were
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Processed payments and maintained accurate drawers to meet financial targets
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Generated brand awareness and positive product impressions to increase sales
  • Helped customers by answering questions and locating merchandise
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
  • Help customers load purchased equipment when necessary
  • Assisted in ringing up sales at registers and bagging merchandise.

Education

Some College (No Degree) -

University of Northern Colorado
Greeley, CO

Skills

  • Microsoft Office
  • Leadership in the workplace
  • Time management
  • Detail-oriented
  • Culinary Experience
  • Presentation skills
  • Customer service-oriented
  • Food safety
  • Multi-tasking
  • Sanitizing procedures
  • Merchandising produce
  • Food preparation
  • Baking
  • POS
  • Shift management
  • Inventory Control

Certification

  • Driver's license
  • ServSafe

Timeline

Shift Supervisor

Starbucks
07.2021 - 07.2023

Deli Clerk

Kroger
02.2021 - 06.2021

CHEF

Rainbow Restaurant
03.2017 - 10.2020

CONSTRUCTION WORKER

D.R.C. Construction
01.2015 - 02.2017

CASHIER

University Of Northern Colorado
08.2012 - 01.2015

RETAIL SALES ASSOCIATE

Zumiez
11.2011 - 05.2012

Some College (No Degree) -

University of Northern Colorado

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Morgan Hayes