Morgan Hayes
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Resident Care Aide
The Gardens at Georgia Tucker
05.2023 - 11.2024
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Cashier/Customer Service Representative
Daily Press
01.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Resident Care Aide
Savannah Grand of West Monroe
10.2020 - 04.2021
- Served as a liaison between residents, families, and healthcare providers to ensure all parties were informed and involved in decision-making processes.
- Conducted ongoing assessments of resident needs to ensure appropriate levels of care were provided at all times.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Implemented individualized behavior management plans for residents exhibiting problematic behaviors or symptoms of dementia-related decline.
Education
Associate Degree in Nursing - Medical Assistant
Unitech Training Academy
West Monroe, LA11-2021
High School Diploma -
West Monroe Highschool
West Monroe, LA07-2020
Skills
- Medical record documentation
- Dressing assistance
- Dementia care
- Housekeeping
- Personal hygiene assistance
- Social interaction
- Alzheimer's care
- Mobility assistance
- Emergency response
- Vital signs
- HIPAA compliance
- CPR certification
Timeline
Resident Care Aide
The Gardens at Georgia Tucker
05.2023 - 11.2024
Cashier/Customer Service Representative
Daily Press
01.2022 - 12.2023
Resident Care Aide
Savannah Grand of West Monroe
10.2020 - 04.2021
Associate Degree in Nursing - Medical Assistant
Unitech Training Academy
High School Diploma -
West Monroe Highschool
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