Morgan Hays
Indianapolis,IN
Summary
I am a passionate and dedicated social worker adept at client advocacy and resource coordination. Skilled in trauma-informed care, I excel in multicultural settings, fostering strong relationships and achieving client goals through effective communication and creative problem-solving. Client centered empowerment and self-determination are at the center of my professional ethics and approach to my work. I am seeking a role that allows me to support people to thrive and use their strengths to excel in all areas of life.
Overview
13
13
years of professional experience
Work History
Client Services Associate/Reception & Mental Health Counselor Intern
Exodus Refugee Immigration
Indianapolis, IN
07.2022 - Current
- Provided case management services to clients to meet goals in a 90-day period
- Maintained program deadlines for documentation and services provided
- Advocated for clients to receive services and access resources in their preferred language
- Connected clients with services including health care, mental health services, employment, legal services, and government programs as appropriate
- Utilized creative and strength-focused problem-solving to address the needs of clients
- Worked with cultural humility to meet the needs of diverse populations
- Collaborated with staff, community services, and clients to coordinate care and services
- Provided direct therapy to clients and engaged in mental health promotion in group and community settings
- Addressed barriers and challenges to accessing mental health services and community resources
Community Liaison
Firefly Children & Family Alliance
Indianapolis, IN
12.2019 - 06.2022
- Partnered with clients to set and achieve goals centered on client needs
- Utilized effective communication skills to build and maintain community partnerships
- Collaborated with community partners and resources to produce the best outcomes for client needs
- Provided trauma-informed care to clients based on client’s individualized needs
- Utilized time management skills to complete multiple appointments and respond to urgent client needs daily
- Advocated for clients in various settings to secure needed services
- Addressed barriers to services for diverse client populations
- Engaged in ongoing training and educational opportunities
- Attended community outreach events to increase awareness of services
Posting Department Associate
Anesthesia Management Partners
Lake Forest, IL
06.2012 - 08.2018
- Posted payments and edited spreadsheets to keep information up to date
- Completed projects and daily tasks as assigned
- Assisted in updating accounts to reflect current balances
- Worked with insurance claims and billing forms
Education
Master of Social Work -
Indiana Wesleyan University
Marion, IN04.2025
B.S. - Social Work
Taylor University
Upland, IN12.2019
Skills
- Proficient in Microsoft Office 365
- Proficient in Google Workspace
- Experience with Salesforce
- Experience working in multicultural settings with diverse populations
- Experience working with interpreters to provide services
- Direct mental health services experience
- Collaboration
- Trauma-informed care
- Community outreach
- Client advocacy
- Resource coordination
- Effective communication
- Cultural competence
- Client relationship building
- Strong interpersonal skills
- Organizational skills
- Multitasking Capability
- Problem-solving aptitude
- Goal setting
Training
- Department of Justice Immigration Law Accredited Representative training through World Relief
- Mental Health First Aid training to identify and respond to mental health needs of clients
- ASK: Suicide Prevention training
- Red Cross First Aid training
References
References available upon request.
Timeline
Client Services Associate/Reception & Mental Health Counselor Intern
Exodus Refugee Immigration
07.2022 - Current
Community Liaison
Firefly Children & Family Alliance
12.2019 - 06.2022
Posting Department Associate
Anesthesia Management Partners
06.2012 - 08.2018
Master of Social Work -
Indiana Wesleyan University
B.S. - Social Work
Taylor University