Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Morgan Heintz

Hutchinson,MN

Summary

Accomplished Operations Manager with a proven track record, enhancing client and patient satisfaction and employee retention through effective operations and staff management. Skilled in business and time management, I excel in fostering professional growth and maintaining high-quality standards. Achieved significant improvements in performance outcomes by empowering teams and streamlining processes.

Overview

6
6
years of professional experience

Work History

Operations Manager

Aspen Dental
06.2022 - 01.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.

Assistant to the Director

Arizona Biltmore
08.2021 - 06.2022
  • Streamlined office processes for increased productivity with effective organizational strategies and time management techniques.
  • Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters.
  • Managed project timelines and deliverables under the direction of the Director, ensuring successful completion within given deadlines.
  • Contributed to the development of new departmental policies by participating in brainstorming sessions and providing insightful suggestions.
  • Facilitated communication between the Director and staff members to ensure smooth operation of departmental activities.
  • Oversaw inventory management procedures ensuring adequate supplies were always available for daily operations while also reducing excess spending.
  • Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
  • Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
  • Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
  • Organized special events on behalf of the director''s office, creating memorable experiences that strengthened relationships among team members and stakeholders alike.
  • Managed financial tasks such as budget tracking and expense reporting, maintaining accurate records for departmental spending.
  • Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.

Salon Director

Sun Tan City
08.2018 - 01.2021
  • Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
  • Developed customized treatment plans for clients based on individual preferences and needs assessment.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
  • Delivered consistent quality services by setting high standards for stylists and technicians.
  • Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
  • Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
  • Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth.
  • Recruited top talent in the industry to join our team of skilled professionals through networking events and social media platforms.
  • Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
  • Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
  • Implemented comprehensive staff training programs, resulting in improved performance and skill development.
  • Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
  • Established strong relationships with vendors to secure premium products at competitive prices.
  • Oversaw financial aspects of the salon, including payroll processing, budgeting, and expense tracking.
  • Ensured compliance with health regulations within the salon premises while maintaining high safety standards at all times.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Scheduled employees to maintain adequate coverage during business hours.

Education

Associate Of General Studies -

Saint Cloud State University
Saint Cloud, MN
05.2021

Skills

  • Operations management
  • Business management
  • Time management
  • Staff management
  • Quality assurance

Timeline

Operations Manager

Aspen Dental
06.2022 - 01.2025

Assistant to the Director

Arizona Biltmore
08.2021 - 06.2022

Salon Director

Sun Tan City
08.2018 - 01.2021

Associate Of General Studies -

Saint Cloud State University

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Morgan Heintz