Summary
Overview
Work History
Education
Skills
References
Timeline
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Morgan Helfrich

Glen Burnie,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

MINI Cooper Technician

BMW/MINI of Annapolis
06.2020 - 03.2022
  • Inspected, diagnosed, and repaired MINI Coopers and BMWs in accordance with BMW Standards
  • Prepared in-depth parts lists for repairs being done on vehicles.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

MINI Cooper Technician

BMW/MINI of West Chester
02.2019 - 04.2020
  • Inspected, diagnosed, and repaired MINI Coopers and BMWs in accordance with BMW Standards
  • Organized work flow to meet customer's expectations and decreased wait time
  • Mentored junior technicians in maintenance, repair and reporting duties.

Head Instructor

Continental Pools, LLC
05.2006 - 05.2018
  • Lead classes ranging from 4-100 students granting certification in lifeguarding, pool operations, OSHA, and driver safety
  • Trained nationally and internationally in Ukraine, Jamaica, and Dominican Republic.
  • Improved student performance by defining clear goals and communicating performance metrics.

Education

MINI Cooper Service Technician Education Program
02.2019

Lincoln College of Technology
09.2018

Skills

  • System Troubleshooting
  • OSHA Compliance
  • Quality Control
  • Operations Monitoring
  • Customer Service
  • Equipment Repair

References

References available upon request

Timeline

MINI Cooper Technician

BMW/MINI of Annapolis
06.2020 - 03.2022

MINI Cooper Technician

BMW/MINI of West Chester
02.2019 - 04.2020

Head Instructor

Continental Pools, LLC
05.2006 - 05.2018

MINI Cooper Service Technician Education Program

Lincoln College of Technology

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Morgan Helfrich