Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Henley

Seaford,DE

Summary

Accomplished massage therapist with expertise in deep tissue and Swedish techniques, enhancing client satisfaction at Self-employed. Proven professionalism and ethics fostered positive client relationships. Skilled in stress relief massage, ensuring client comfort and safety. Professional with comprehensive background in therapeutic practices, equipped to deliver exceptional client care. Proven ability to tailor treatments to individual needs, enhancing client satisfaction and overall well-being. Highly collaborative team player known for adaptability and results-driven approach, excelling in dynamic environments. Proficient in various massage techniques and maintaining serene, client-focused atmosphere.

Overview

13
13
years of professional experience

Work History

Massage Therapist

Self-employeed
05.2017 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.

Horse Groom

Douglas Lewes Stable
09.2015 - 05.2017
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Led horses from stables to fields and back to maintain control of animals.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Prepared horses for riding, competitions and shows to condition animals to perform at best.
  • Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
  • Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
  • Managed inventory of grooming supplies, ensuring adequate stock levels and timely replenishment when necessary.
  • Optimized horses'' performance by maintaining their fitness through tailored exercise programs.
  • Tacked up horses to increase control over movements.
  • Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
  • Contributed to the success of equestrian competitions by preparing horses for optimal presentation.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Strengthened overall horse wellness through meticulous monitoring of feeding schedules and dietary requirements.

Bartender

Cape May Lewes Ferry
08.2012 - 09.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Cape May Lewes Ferry
08.2012 - 09.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Laurel Senior Highschool
Laurel, DE
06.2009

Skills

  • Communication
  • Leadership
  • Adaptability
  • Teamwork
  • Time management
  • Problem solving
  • Organizational

Timeline

Massage Therapist

Self-employeed
05.2017 - Current

Horse Groom

Douglas Lewes Stable
09.2015 - 05.2017

Bartender

Cape May Lewes Ferry
08.2012 - 09.2015

Server

Cape May Lewes Ferry
08.2012 - 09.2015

Laurel Senior Highschool

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Morgan Henley