Morgan Henning

Summary Overview

• Contract for 24 week Full Stack Web Development Bootcamp
• Identified self and TA team from day one as helpful and kind resource, ask questions in chat so that scared students don't have to, monitor students throughout class to ensure material is being followed, create action plan if it's not

Responsibilities

• Attending class and helping students as needed
• Leading breakout room sessions
• Hosting office hours where questions can be asked and problems can be solved
• Ensuring students are on path to success
• Taking attendance

Achievements

• Utilized creative methods to deliver course material, such as Kahoot
• Created unique, personalized exercises to help students practice material

Summary

• Continuing work as Market Manager with added responsibilities of management role

Overview

• Act as point of contact and representative for Market Managers within region and as lead contact at retail partner training and sales events for Microsoft and Mosaic, be empowered to adapt and refine training methods to needs of field, and show deep understanding of technology industry that can be shown with enthusiasm.

Responsibilities

• Leading and speaking on conference calls
• Weekly and biweekly individual meetings
• Deliver live, classroom-style training presentations in front of large and diverse audiences
• Compose and deliver scripted and unscripted training presentations and product demonstrations to audiences of all sizes (including large events), either by using various Microsoft resources and materials or creating them myself
  
• Constantly making and quickly executing plans to better team and self
• Ensure that team is meeting KPIs

Achievements

• Created and implemented mentorship program
• Created 3, 6, and 12 month check in plan for new hires that allowed us to get raw, honest feedback and convert it to results
• Spoken on conference calls with AT&T to share ideas for the Surface Duo

Summary

• Acknowledgement for delivering consistently improving results by conception, development, and
  implementation of professional business development and training programs to acquire and maintain clients while developing strong and committed staff at all levels of responsibility

Overview

• Assumed full accountability and leadership for developing team relationships, goal oriented sales, opportunities for competitive and supportive sales initiatives, and collaborating with team in order to strategically analyze, plan and implement programs and processes helpful in increasing store sales, employee training and motivation, and customer satisfaction.
  

Responsibilities

• Conduct audits to ensure proper visual merchandising standards
• Develop, challenge, and motivate store Leadership teams and inspire them to lead their individual team results.
  
• Drive overall sales and financial performance of market by preparing, analyzing, and reconciling sales and financial reports
• Build and sustain amazing relationships with all store teams, customers, vendors/suppliers, corporate partners, and community organizations
• Train store employees at Best Buy, Staples, GameStop, Office Depot, OfficeMax, AT&T, and Costco on Microsoft products including computers, games, Xbox, and Office Suite
• Assisted selling days to general public
• Creative marketing techniques for products
• Provide, initiate, create, and implement hands-on demo product usage

Achievements

• Worked with Regional Manager to change training of new hires
• Was trusted to conduct monthly Council Calls to provide safe space for employees to air grievances and express ideas and opinions
• Partnered with Samsung representative for unique demos
• Trained multiple new hires

Responsibilities

• Lead, oversee, and organize all staff and store operations
• Monitor and influence P&L, loss prevention, and sales strategies
• Constantly learn, refamiliarize, and train others on new products and brands, and recommend them correctly to customers to build trust and make sales
• Write all schedules, resolve employee and customer issues, hire/interview/train, and conduct exit interviews when firing or receiving notice to further improve self and business

Achievements

• Began as Assistant Store Leader and transferred to failing location after 3 months to help turn store around. Repaired new location with complete staff overhaul and sales growth of 35% within first month
• Promoted to Store Leader after four months with company and took over second failing location, which achieved sales growth of 50% in one year. Reduced turnover by 75% in that year, and consistently hired, trained, and promoted high quality talent to other stores
• Achieved Prestige status for customer service for first time in location's history by meeting 92% NPS average, 1.7% of customers filling out surveys, and 100% of employees trained to company standards. This status was reevaluated every quarter, and was met every quarter while present
• Pioneered seasonal training program to guarantee success to seasonal candidates and identify high quality talent. Partnered with District Leader to train all seasonal candidates in district
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
• Merchandised products beautifully with attractive displays to quickly move stock.

Responsibilities

• Maintain all animals health and safety standards with regular checks, and follow up on employees to ensure constant and unparalleled care
• Resolve employee and customer issues on the spot using focused questions, strategic and quick thinking, and provide solutions instantly
• Monitor and influence P&L, loss prevention, and sales strategies
  

Achievements

• Served as Adoption Captain in tandem to management duties in two locations, helping various groups outside of store to facilitate adoptions and finding homes for abandoned animals in-store. This sometimes included taking animals home and rehabilitating them and/or providing vet care to provide best chances for adoption. Achieved highest fundraising dollar amount in district in last location
• Received honor of being first and only person in one location to be selected for pilot demo program. This included vigorous nutrition and brand training that then had to be communicated to rest of staff to promote sales of that brand, as well as retraining each month when brand changed
• Became certified as expert in nutrition, birds, cats, dogs, reptiles, and aquatic life
• When promoted into Companion Animal Department Manager, visit scores were lowest in district. After only one month, that location received nearly perfect scores on all visits (99%+) and consistently achieved highest scores in district
• When promoted into Dog and Cat Department Manager position with Petco, all planograms that had fallen behind for two years under different management were completed in three months