Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Hernandez

Mt. Pleasant,UT

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options. Throughout my life, I have consistently demonstrated a profound concern for the well-being of others. I firmly believe in the power of human connection and strive to foster meaningful relationships with those around me, as well as those I am helping.


My exceptional communication skills enable me to effectively articulate my thoughts and ideas, bridging gaps between diverse perspectives. I possess a strong command of both verbal and written language, allowing me to convey complex information with clarity and precision. I am confident in engaging in constructive dialogue, facilitating productive discussions, and respectfully resolving conflicts.

My unwavering work ethic is a testament to my commitment and dedication. I approach all tasks with enthusiasm and determination, willingly investing extra time and effort to ensure the highest quality of outcomes. I thrive in challenging environments, where my ability to remain calm under pressure shines through. Even in the most demanding situations, I maintain my composure, enabling me to make sound decisions and perform effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Olive & Cocoa
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and effectively.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

DSPD Aid

Acumen Fiscal Agency
04.2018 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked closely with PT and OT personnel to help clients receive the best possible care

Education

High School Diploma -

Penn Foster
Scranton PA
04.2012

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Prioritization
  • Microsoft Outlook
  • Scheduling
  • Client Relations
  • Microsoft Excel
  • Payment Processing
  • Follow-up skills

Timeline

Customer Service Representative

Olive & Cocoa
11.2022 - Current

DSPD Aid

Acumen Fiscal Agency
04.2018 - 12.2023

High School Diploma -

Penn Foster
Morgan Hernandez