Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Heroman

Plano

Summary

Dynamic and dedicated cashier with a proven track record at TJX Companies, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and loyalty through effective issue resolution and exceptional transaction accuracy. Committed to maintaining high standards of cleanliness and efficiency, contributing to a seamless shopping experience.

Overview

4
4
years of professional experience

Work History

Cashier

TJX Companies
06.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Bachelor Of Applied Arts - Psychology

Texas Tech University
Lubbock, TX
05.2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash register systems
  • Cash management
  • Product restocking
  • Refunds and exchanges
  • Issue resolution
  • Merchandise restocking
  • Refund handling
  • Attention to detail
  • Inventory management
  • Currency counting
  • Retail merchandising
  • Credit card processing
  • Basic math
  • Merchandise exchange
  • Scanner operations
  • Point-of-sale system
  • Dependability and reliability
  • Transaction handling
  • Problem-solving
  • Honest and dependable

Timeline

Cashier

TJX Companies
06.2021 - Current

Bachelor Of Applied Arts - Psychology

Texas Tech University

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Morgan Heroman