Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Morgan Heroman

Plano,TX

Summary

  • Dynamic and dependable professional with extensive experience at TJX Companies, excelling in customer service and point of sale operations. Proven ability to resolve customer inquiries and enhance shopping experiences, while effectively collaborating with team members. Skilled in Microsoft Excel and adept at problem-solving, ensuring operational efficiency and customer satisfaction.
  • Reliable with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
  • Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

7
7
years of professional experience

Work History

Cashier

TJX Companies
Plano, TX
06.2021 - Current
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Built and maintained productive relationships with employees.
  • Collected payments and provided accurate change.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Customer Associate

TJX Companies
Plano, TX
06.2021 - Current
  • Provided detailed information about products and services to customers.
  • Demonstrated use of products when necessary to ensure customer understanding of proper usage.
  • Organized merchandise displays to promote sales.
  • Resolved any discrepancies between actual stock on hand versus recorded levels.
  • Participated in staff meetings discussing strategies for improving customer service experience.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Car Hop

Sonic Drive-in Plano
Plano, TX
05.2018 - 06.2025
  • Ensured that all orders were accurate before delivering them to customers.
  • Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
  • Communicated effectively with co-workers regarding order status or customer requests.
  • Completed orders by making specialty shakes and ice cream desserts.
  • Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.

Education

Bachelor of Arts - Applied Psychology

Texas Tech University
Lubbock, TX
05-2025

Skills

  • Dependability and reliability
  • Point of sale operation
  • Microsoft Excel
  • Customer service
  • Team collaboration
  • Problem-solving
  • Written communication
  • Behavioral observation

Affiliations

  • Enjoy reading and writing
  • Spending time with my family
  • Travel
  • Spending time with my animals

Timeline

Cashier

TJX Companies
06.2021 - Current

Customer Associate

TJX Companies
06.2021 - Current

Car Hop

Sonic Drive-in Plano
05.2018 - 06.2025

Bachelor of Arts - Applied Psychology

Texas Tech University

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