Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
A little bit about me
Timeline
Generic

Morgan Hess

Moreauville,LA

Summary

Highly motivated professional with 9 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Owner

Bayou Les Fleur
Moreauville, LA
06.2015 - Current
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Identified and recruited staff members, including managers and sales personnel.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Updated website content regularly according to current trends within target markets.
  • Investigated new technologies that could improve efficiency within the organization.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.

Sales Assistant

Ruston Florist
Ruston, Louisiana
01.2014 - 05.2025
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Maintained cleanliness of the sales floor area at all times.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.

Receptionist

Andrea Aymond Law Office
Marksville, LA
06.2012 - 08.2013
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Receptionist

Avoyelles Open Air MRI
Marksville, LA
06.2011 - 12.2011
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Updated daily log book with information about visitors entering the premises.
  • Organized conference room reservations for meetings or events.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

Bachelor of Science - Agriculture Business

Louisiana Tech University
Ruston, LA
05-2015

Skills

  • Cross-functional Team Coordination
  • E-commerce management
  • Sales oversight
  • Contract Management
  • Business Planning
  • Strategic Planning
  • Regulatory Compliance
  • Customer Service
  • Business Administration
  • Project Management
  • Trends Analysis
  • Driven and Determined
  • Customer Relations
  • Team Collaboration and Leadership

Affiliations

  • I am a very active Church member and attend several siminars, conferences and the like during the year.
  • I enjoy making a large vegetable garden every year.
  • I volunteer at my sons school in any role needed. I work closely with the administration, teachers and students on various projects and events throughout the calender school year.

Certification

  • Florist License

A little bit about me

 I am a dedicated and organized individual. I am an excellent team worker and very willing to learn and develop new skills within a job. I am reliable and dependable and seek new responsibilities within a wide range of employment areas. I am very personable and I never meet a stranger. I embrace the opportunity to learn something from everyone that I meet. I am proficient with all social media platforms, advertising, and designing within those platforms. 

Timeline

Business Owner

Bayou Les Fleur
06.2015 - Current

Sales Assistant

Ruston Florist
01.2014 - 05.2025

Receptionist

Andrea Aymond Law Office
06.2012 - 08.2013

Receptionist

Avoyelles Open Air MRI
06.2011 - 12.2011

Bachelor of Science - Agriculture Business

Louisiana Tech University

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Morgan Hess