MORGAN HICKMAN
Summary
Experienced with managing support teams to deliver exceptional customer service. Utilizes problem-solving skills to address technical issues and improve support processes. Track record of maintaining high levels of customer satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Corporate Support Manager
P4 Group - The Ark Pet Spa & Hotel
03.2023 - Current
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Offered constructive feedback to team members, boosting overall job performance.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Reviewed and approved weekly schedules based on predicted staffing needs, budgets and employee requests.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Olde White Oaks Golf Course
10.2022 - 03.2023
- Answer phone calls, handle payments and do end of shift deposits, spreadsheets through Excel for golf tournaments.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Administrative Assistant
Coulter-Garrison Funeral Home
04.2022 - 08.2022
- Maintained files and filing, keeping sensitive information confidential.
- Maintained database of client contact information with accuracy and attention to detail.
- Organized monthly expense reports according to company policies and procedures.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Created, maintained and entered information into databases.
- Reviewed work completed by other employees to verify proper spelling and grammar.
Receptionist
PTW Energy
09.2021 - 01.2022
- Assisted with administrative tasks such as filing documents, copying materials.
- Managed daily calendar appointments for staff members.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Confirmed appointments, communicated with clients, and updated client records.
Server/Hostess
Jacob Myers Restaurant On The River
08.2016 - 05.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Processed payments and completed register transactions accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
James Madison High School
10-2018
Skills
- Multitasking
- Microsoft
- Excel
- Working under pressure
- Flexibility
- Adaptability
- Self-motivation
- Workforce Management
- Teamwork and collaboration
- Operations Management
- Staff Training
- Staff Development
- Effective Communication
- Customer Relationship Management
- Problem-solving
- Staff management
Timeline
Corporate Support Manager
P4 Group - The Ark Pet Spa & Hotel
03.2023 - Current
Customer Service Representative
Olde White Oaks Golf Course
10.2022 - 03.2023
Administrative Assistant
Coulter-Garrison Funeral Home
04.2022 - 08.2022
Receptionist
PTW Energy
09.2021 - 01.2022
Server/Hostess
Jacob Myers Restaurant On The River
08.2016 - 05.2019
High School Diploma -
James Madison High School
Similar Profiles
Autumn PetersAutumn Peters
Animal Caretaker at Noah's Pet Hotel and SpaAnimal Caretaker at Noah's Pet Hotel and Spa
Angel TerceroAngel Tercero
Kennel Technician at Pampered Pet Hotel & SpaKennel Technician at Pampered Pet Hotel & Spa
Helena LozanoHelena Lozano
Canine Caretaker at Dogwood Pet Hotel and SpaCanine Caretaker at Dogwood Pet Hotel and Spa