Morgan Higbie
Greenville
Summary
Dynamic Retail Sales Manager with a proven track record at AT&T, excelling in revenue growth and customer relationship management. Skilled in social media marketing and event planning, I consistently trained top-performing teams, driving sales and enhancing customer experiences. Recognized for creating a motivated atmosphere that exceeded sales targets and improved store performance.
Overview
6
6
years of professional experience
Work History
FLAGSHIP RETAIL SALES MANAGER
AT&T
07.2025 - Current
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
BATTLESHIP RETAIL SALES MANAGER
AT&T
01.2025 - 06.2025
- Providing accurate and persistent leadership characteristics to ensure the expectation in a higher volume location
- Developing numerous sales consultants through daily cadence on the latest trends to drive sales and boost overall performance
- Ensuring customer satisfaction in overall experience by creating a healthy work environment and maintaining the presentation of the store
- Developer training for new staff
- Motivated team to reach and exceed goals by the end of the month
- Collaborated with other team leaders to implement sales plans
REGULAR RETAIL SALES MANAGER
AT&T
07.2024 - 01.2025
- Being the force to keep the store in functionality with operational support and metric aimed focus
- Holding my peers accountable to their metrics as well as the controllables of the store's metrics through coaching conversations
- Maintaining the responsibility of the store's progress and creating a positive yet driven atmosphere
- Top performing manager in both the district and market rankings
- Leveled up the store by increasing traffic and driving sales through social media and planned events
- Trained and developed new hires into top sales consultants, developing one into a now top performing sales manager
RETAIL SALES CONSULTANT
AT&T
09.2023 - 07.2024
- Practicing active listening to understand the customer needs and issues to produce a resolution custom to the guest
- Analyzing the customer through open ended questions, ultimately finding a need for additional services provided by the company, achieving the store's metrics
- Organizing and marketing store events through popular social media platforms to increase traffic flow
- Top performing sales consultant in both the district and market rankings
- Consistently meeting and exceeding my monthly quota
- Built strong customer relations, providing excellent experience and following up
SHIFT LEAD
Chick-fil-A
09.2022 - 09.2023
- Assisting the positive reputation and influence that is expected at any Chick-fil-A by bringing a positive and friendly hospitality into the workplace
- My position aims for me to bring influence amongst my peers to enlighten them of all they can be
- While executing my positive influence, I've maintained order of what is expected by the company policies
SHIPPING ASSOCIATE
INDUSTRIAL ELECTRONIC SERVICES
12.2021 - 07.2022
- To exceed the customer's requirements with premium and quality packaging
- Inspection of product and proper care is taken place in the shipping department
- Almost a meticulous work record of what leaves the warehouse and details of each product
SALES ASSOCIATE/SALES LEAD
CHAMPS SPORTS
10.2019 - 11.2021
- Listen and guide the customer to the top of the line footwear or attire best suited for their needs
- Assisted the customer further with any sizing questions or possible add ons
- Building an excellent experience for the customer to further build a loyal connection to the company
- Recommending and informing customers about products
- Handling transactions accurately and efficiently
- Exceeding sales targets
Education
CRIMINAL JUSTICE AND CRIMINOLOGY - Criminal Justice and Criminology, Psychology
EAST TENNESSEE STATE UNIVERSITY
05.2022
Skills
- Management
- Sales
- Communication
- Social media marketing
- Event planning
- Revenue growth
- Sales strategy implementation
- Customer relationship management
Timeline
FLAGSHIP RETAIL SALES MANAGER
AT&T
07.2025 - Current
BATTLESHIP RETAIL SALES MANAGER
AT&T
01.2025 - 06.2025
REGULAR RETAIL SALES MANAGER
AT&T
07.2024 - 01.2025
RETAIL SALES CONSULTANT
AT&T
09.2023 - 07.2024
SHIFT LEAD
Chick-fil-A
09.2022 - 09.2023
SHIPPING ASSOCIATE
INDUSTRIAL ELECTRONIC SERVICES
12.2021 - 07.2022
SALES ASSOCIATE/SALES LEAD
CHAMPS SPORTS
10.2019 - 11.2021
CRIMINAL JUSTICE AND CRIMINOLOGY - Criminal Justice and Criminology, Psychology
EAST TENNESSEE STATE UNIVERSITY
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