Morgan Higgins
River Falls,WI
Summary
Dynamic and detail-oriented professional with a strong work ethic. Proven track record in enhancing workflow efficiency and guest relations. Exceptional organization and multitasking skills led to improved service speed and customer satisfaction in fast-paced environments. Committed to quality and fostering positive relationships for repeat business. Hardworking and dedicated to perform duties at a high level to set standards and ensure proficiency.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Blue Sky Farm
05.2022 - 07.2025
- Coordinated daily schedules and appointments for management to optimize time management.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed correspondence, prioritizing communications to enhance workflow efficiency.
- Developed and maintained filing systems ensuring easy access to documents and records.
- Assisted in planning events, coordinating logistics, and facilitating successful execution.
Bartender/Server Supervisor
Sushi Tango
05.2019 - 02.2022
- Developed signature cocktail recipes to enhance menu offerings and customer satisfaction.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Implemented efficient workflow strategies during peak hours, improving service speed and accuracy.
- Collaborated with kitchen staff to create harmonious food and beverage pairings for special events.
- Fostered positive relationships with customers to encourage repeat business and loyalty.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Server/Bartender
Postmark Grille
08.2013 - 09.2017
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
- Managed multiple tables efficiently, enhancing overall guest satisfaction.
- Trained new servers on menu knowledge and service protocols.
- Implemented upselling techniques to increase average ticket sales consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Sommelier
Hotel Ivy/Porter and Frye
09.2011 - 09.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Mendota Heights, MN09-2008
Associate of Applied Science - Fashion Trending
Fashion Institute of Design & Merchandising
San Francisco01-2006
High School Diploma -
Marin Catholic High School Prep
Kentfield, CA06-2004
Skills
- Detail-oriented mindset
- Attention to detail
- Dedicated team player
- Exceptional organization
- Commitment to quality and service
- Strong work ethic
- Multitasking and organization
- Complex Problem-solving
- Social media savvy
- Guest relations
- Food service background
- Business correspondence
Timeline
Personal Assistant
Blue Sky Farm
05.2022 - 07.2025
Bartender/Server Supervisor
Sushi Tango
05.2019 - 02.2022
Server/Bartender
Postmark Grille
08.2013 - 09.2017
Server/Sommelier
Hotel Ivy/Porter and Frye
09.2011 - 09.2013
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Associate of Applied Science - Fashion Trending
Fashion Institute of Design & Merchandising
High School Diploma -
Marin Catholic High School Prep