Morgan Hillmon
Spotsylvania,VA
Summary
To Join an organization in a where I can apply my skill and training toward improving the firm's growth and long-term viability as successful business. To secure a rewarding, challenging position which offers growth, responsibility, and knowledge where I may prove skills and abilities.
15 years Management and Administration Experience in organizational leadership and relationship building with clients and team members, a dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives, the ability to quickly assess needs and juggle and provide tools to resolve difficulties, enhance learning, and improve performance. Expert in multiple projects and achieving on-time completion within budget.
Overview
10
10
years of professional experience
Work History
Transportation Coordinator
Gateway International EMS
08.2022 - Current
- Coordinate, schedule and organize non emergent ambulance, wheelchair van, stretcher van, and limousine service for patients needing transportation
- This has to do with managing provider and customer accounts, handling and updating payment and customer and provider information
- Finding and sourcing providers to handle non-emergency transportation
- Updating the database with provider and customer information including billing information
- Working with local dispatch from our providers to monitor transportations and ensure that everything goes on time
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Analyzed transportation data to identify improvement opportunities.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated dispatching of numerous drivers to accomplish daily delivery requirements.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Met safety and regulatory standards for full operational compliance.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Developed strategies to reduce transportation costs and increase operational performance.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Implemented tracking and tracing software to improve shipment monitoring
- Negotiated contracts with carriers to secure optimized rates.
- Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
- Provided timely transportation of diverse clients to healthcare facilities.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Motivated workers to exceptional performance through implementation of new strategies.
Marketing Specialist /Project Manager/Administrative Assistant
Autobahn Indoor Speedway and Events
01.2021 - 08.2022
- Managing and collecting data for various projects for the Marketing department
- Managing Thirty plus social media accounts
- Creating and organizing daily content for all accounts, managing all locations content to post, and creating and scheduling promotion content
- Develop, implement, and track marketing programs such as email, social media, or digital campaigns, and events Collaborate with other internal teams (e.g., product and sales) to develop and monitor strategic marketing initiatives
- Analyze and report on the performance and efficiency of campaigns
- Conduct market research and analyze trends to identify new marketing opportunities
- Develop and create marketing materials, such as sales and product collateral, and ensure brand guidelines are met
- Write, proofread, and edit creative and technical content across different mediums
- Work with external agencies and vendors to execute marketing programs
- Data collection and Analyzation - Collecting all data from holidays, promotions and events from all stores and media accounts and discerning good and bad details of what was done
- Sharing and presenting data in the form of sheets and presentations every month to management and directors
- Scheduling calls, answering emails, creating projects, and managing tasks in a task manager, and updating events and information on all websites
- Reaching out to potential partners and acting as a liaison to many departments
- Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan
- Market through various channels and segment databases working with large data sets
- Partner with creative teams, other internal stakeholders, and external agencies and vendors
- Lead the execution of marketing programs from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes
- Work with the other marketing teams, other internal stakeholders, and external agencies and vendors
- Develop business cases for marketing programs at the proposal stage and make recommendations on marketing tactics
- Propose and manage marketing research projects to generate consumer insights in support of improved marketing strategy and communications
Emergency Communications Officer
Richmond Department of communications
01.2019 - 12.2021
- Received emergency requests for service by radio and telephone and determined appropriate responses
- Relayed precise, accurate information to Emergency Personnel in a timely manner
- Performed as an emergency medical dispatcher, providing pre-arrival emergency medical instructions
- Operated and monitored multiple emergency radio frequencies; often acting in a dual capacity answering emergency 911 phone lines while simultaneously dispatching over the radio
- Maintained communications with responding emergency units to assist them in any manner necessary to complete proper responses
- Received non-emergency requests for service and provided information to callers
- Operated and monitored national and statewide criminal information network and disaster warning systems
- Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city
- Question callers to determine their locations, and the nature of their problems to determine the type of response needed
- Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Recorded details of calls, dispatches, and messages
- Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Assisted students and faculty in emergency and non-emergency situations
- Worked with outside agencies including city and state fire, rescue, and police
Postal Employee Support
USPS
01.2017 - 02.2019
- Sorted large packages by hand directly into large shipping containers
- Remove sorted mail from bins or separations and places into appropriate trays or containers and dispatch
- Responsible for encoding incoming mail as trained to meet postal coding requirements
- Trained in specialized postal services, such as issuing Passports and post office boxes
- Maintained daily and monthly financial receipts and reports in an organized manner
- Provided excellent customer service during the sale of postal products
- Disbursed parcel, letters, and periodicals to designated routes for carrier delivery
- Performed any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeonholes of mail rack or in bags; and examine mail for correct postage
- Obtained signatures from recipients of registered or special delivery mail
- Registered, certified, and insured letters and parcels
- Checked mail to ensure correct postage and that packages and letters are in proper condition for mailing
- Answered questions regarding mail regulations and procedures, postage rates, and post office boxes
- Sorted mail in a correct order so the mail carriers could go house to house with ease
- Ensured all necessary support equipment's and materials including labels, trays and other containers are in place
- Answering phone calls from customers answering low level concerns
- Taking messages from customers, carriers, and other post masters
- Dispatching drivers, helping them throughout the day and monitoring efficiency and package distribution
- Regulating responsibilities and effectively communicating with other clerks and drivers
- Sending emails and other documents to their offices that need confirmation and clarification
Cashier/Assistant Manager
New York and Company
01.2017 - 02.2019
- Inquired into customers' needs for purchasing groceries and assist them in making purchases
- Guided customers to the right aisle or shelve to assist with purchasing activities
- Scanned each item in a customer's cart
- Accepted payment from the customer, cash, checks, debit cards and credit card payments
- Help cover tasks performed by the cashiering treasury manager in his absence
- Assisted the cashiering treasury manager with the development and maintenance of cashiering systems
- Assist the cashiering treasury manager with the development and maintenance of banking relationships
- Provided support and assistance with practitioner queries
- Developing and maintaining a knowledge of the Transaction Processing System 'TPS'
- Acted as a reference point for treasury and TPS queries relating to cash management
- Developing and maintained a knowledge of the Insolvency Practitioners' System 'IPS'
- Ensured that each customer receive exceptional service
- Provided a friendly environment and maintained outstanding standards
- Maintained a methodical work area
- Communicated with co-workers and customers
- Maintained high standards consistent with the Front-End expectations
- Helped customers moving shopping carts and baggage to the parking
- Successfully assisted customer with their needs
- Assisted the store with bringing in carts
- Maintained a flexible work schedule to help assist with business needs
- Performed various financial activities such as cash handling, deposit preparation, and payroll
- Assigned employees to specific duties to best meet the needs of the store
- Examined merchandise to verify that it was correctly priced and displayed
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Mentored new sales associates to contribute to the store's positive culture
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively response
- Responsible for scheduling and developing a team of 2-4 employees regularly
Transportation Assistant/Clerk
H&H Moving Company
01.2015 - 01.2017
- Used an automated commercial account processing system and interface, processes commercial accounts payable transactions involving different treatment for payment of both contractual and non-contractual goods/services including Direct Procurement Method (DPM) and Local Move contracts, and Basic Ordering Agreement transportation expenses; claims set-off actions and other types of obligations incurred by the Government
- Reviewed documentation to ensure propriety of payment, and files documents pending receipt of invoices and receiving reports
- Received and compared all identifying information in successive documents, e.g., modification, statements and invoices, notices of assignment, variation clauses which affect quantity received and the ultimate total obligation, and other papers which certify to conditions, terms, funds, charges, etc
- Ensured that controls are effectively in place to prevent fraud, waste, abuse, and mismanagement
- Reviewed purchase invoices for accurateness
- Prepared source data for computer entry; compiled, sorted, and prioritized data into excel pivot spreadsheet
- Serve as Transportation Assistant providing information and advice to military and civilian personnel regarding their entitlements for shipment and storage of personal property
Education
Bachelor's Degree - International Affairs
American Public University Online university
06.2022
International Affairs
Mary Washington University
01.2019
Skills
- Word processing
- Data entry
- Microsoft Office
- Keyboard typing
- General office skills
- Linux
- DNS
- SAAS
- PHP
- C
- Apache
- DHCP
- Active Directory
- Windows
- Network Administration
- IOS
- Citrix
- Pro-Watch
- CSARC
- CBORD Alarm Monitoring Systems
- Max Pro
- CCTV Monitoring Systems
- Logging and Retrieving Information
- Multi-Line Phone Systems
- Navigating Various Databases
- MS Excel
- PivotTables
- Data Tables
- Contact Service Procedures
- Policies and Regulations
- Office Automation Software
- Database Management
- Route Planning
- Logistics functions
- Transportation Scheduling
- Shipping Documentation
- Driver supervision
- Workflow Coordination
- Supply Chain Coordination
- Delivery issues resolution
- Warehouse Operations
- Loading & shipping schedules
- Fleet Management
- Report Generation
- Emergency Response
- Regulatory Compliance
- Policy Enforcement
- Dispatching Coordination
- Schedule Management
- Safety standards
- Transportation Analysis
- Budget Administration
- Cost Control
- Logistics Management
- Fleet dispatching
- Geographical knowledge
- Communication and Reporting
- Transportation solution development
- Coordinating schedules
- Transportation Planning
- Warehouse Management
- Dispatching procedures
- Managing schedules
- Dispatch operations
- Interpersonal Communication
- Quality Assurance
- Team Leadership
- Staff Training
- Multitasking
- Problem-solving abilities
- Time Management
Accomplishments
- Collaborated with team of 30 in the development of Social media accounts and the first ever Race like a woman event.
- Achieved 60 percent social media growth through effectively helping with project management, schedule coordination and managing my CFO's schedule.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 30 staff members.
- Documented and resolved customer service and account issues which led to rescinded negative reviews and more contracts for the company.
- Achieved efficiency for social media scheduling by introducing block scheduling software Hoot and monday for Project and social media tasks.
- Collaborated with my coworkers for an on call position that led to better efficiency in work flow.
Professionaldevelopmentcourses
- Spanish - Reading, writing, and speaking - Conversational/intermediate
- Mandarin - Reading, writing, and speaking - Conversational/intermediate
- Skilled in MS Excel including PivotTables and Data Tables
- CPR & First Aid Certified
- Skill in Contact Service Procedures/Skill in Policies and Regulations
- Skill in Office Automation Software/Skilled Database Management
Languages
Chinese (Mandarin)
Limited Working
Spanish
Professional Working
Portuguese
Elementary
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveInterests
Translation
Remote work
Data analysis
Start up businesses
Coffee and Tea
Animal welfare
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Transportation Coordinator
Gateway International EMS
08.2022 - Current
Marketing Specialist /Project Manager/Administrative Assistant
Autobahn Indoor Speedway and Events
01.2021 - 08.2022
Emergency Communications Officer
Richmond Department of communications
01.2019 - 12.2021
Postal Employee Support
USPS
01.2017 - 02.2019
Cashier/Assistant Manager
New York and Company
01.2017 - 02.2019
Transportation Assistant/Clerk
H&H Moving Company
01.2015 - 01.2017
International Affairs
Mary Washington University
Bachelor's Degree - International Affairs
American Public University Online university
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