Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Hinkle

Leander,TX

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

7
7
years of professional experience

Work History

Front End Coach

Walmart
11.2023 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed approximately 20+ calls, emails per day from customers and higher management.

GM Coach

Walmart
06.2022 - 11.2023
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, 30+ employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Academy Team Lead

Walmart
10.2019 - 06.2022
  • Teaching and training of new to role and current to role Leads and Coaches on policies, procedures and programs used within the company.
  • Promoted a healthy work environment for new leaders of the company to process the workload.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Customer Service Manager

Walmart
07.2017 - 10.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

High School Diploma -

Tatum High School
Tatum, TX
05.2009

Skills

  • Customer Service
  • Cash Counting
  • Administrative Support
  • Staff Supervision
  • Listening Skills
  • Effective Planning
  • Goals and Performance
  • Relationship Building and Management
  • Conflict Management
  • Performance Improvement
  • Financial Management
  • Problem-Solving Skills

Timeline

Front End Coach

Walmart
11.2023 - Current

GM Coach

Walmart
06.2022 - 11.2023

Academy Team Lead

Walmart
10.2019 - 06.2022

Customer Service Manager

Walmart
07.2017 - 10.2019

High School Diploma -

Tatum High School

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Morgan Hinkle