Morgan Holliday
Flossmoor,IL
Summary
Multifunctional worker with excellent marketing, customer service and social media skills with more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization. Able to bring expertise in traditional and innovative methods, content creation, and audience engagement techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lifestyle Coordinator
Everleigh Naperville
03.2024 - Current
- Budget, plan, and execute monthly events for a senior active adult community
- Create and distribute monthly calendars while also offering weekly calendars that highlight important dates
- Increased community engagement through the organization of various social activities and gatherings
- Facilitated communication between residents in order to build a sense of camaraderie within the neighborhood
- Maintained accurate records of all events, attendees, expenses, and feedback for future reference and improvement purposes
- Collaborated with residents to identify interests and preferences, tailoring programs accordingly
- Implemented feedback mechanisms such as surveys or suggestion boxes in order to maintain open dialogue with residents regarding their opinions on programming
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles
- Developed strong relationships with local vendors, securing exclusive deals for community events
Leasing Agent
Prentiss Creek Apartments
05.2023 - 03.2024
- Greet clients, show apartments, and prepare leases for this 700 unit property.
- Manage social media platforms (Instagram/Facebook) to increase engagement with future and current residents
- Budget, plan, market, and execute quarterly residential events
- Verify applicants incomes and other information before accepting lease applications
- Assist prospective applicants in paperwork completion and other logistics to facilitate smooth move-in processes
- Respond to messages and inquiries from various parties and use well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Respond to requests and scheduled appointments for property showings
- Inspect properties before and after new resident move-ins to schedule maintenance, cleaners, and other services
- Advanced with Funnel, Yardi, CRM, and Advantage software
Administrative Assistant
Eldridge And Eldridge Dental
10.2022 - 05.2023
- Assisted patients by answering calls, assessed needs and offered qualified support
- Assisted patients by scheduling the correct appointment times and verifying insurance
- Updated their personal information and correctly filed their charts
- Presented treatment plans according to the patients needs and doctors recommendations
- Used Dentrix to complete daily responsibilities
Social Media Content Creator / Visual Storyteller
Olivet Nazarene University-Zenith Marketing Agency
08.2018 - 05.2022
- Created content across multiple platforms for widest audience reach on social media and throughout the university
- Organized and prioritized multiple projects according to dedicated release schedule
- Developed in-depth understanding of digital and mobile marketing practices and media
- Produced original, creative content for university advertisements and marketing materials
- Customized brand message to reach and capture target audience interest and drive engagement
- Occasionally met with clients to discuss plans for photoshoots as well at schedule dates and times for execution
- Created mood boards to prepare for photoshoots as well as being the photographer
- Used editing tools such as Canva, photoshop, Canon TSi, and iPhone 13 ProMax camera features, Premiere Pro
Hospital Operator
Kelly Mitchell Services
02.2021 - 02.2022
- Answered average of 150 plus calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Used research and prompt issue resolution skills to manage high volume of inbound and outbound customer calls.
Customer Service Representative
Maximus
04.2021 - 07.2021
- Temporary / Contractual Position
- Assisted callers with vaccination questions, concerns, or appointments Collected and organized quality data from multiple sources and disseminated to appropriate individuals
- Delivered key information to callers regarding COVID/Vaccine and patients health conditions
- Answered constant flow of customer calls with minimal wait times
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
Hostess / Events Coordinator Assistant
La Voûte Bistro and Bar
06.2018 - 03.2020
- Helped plan, market, and execute events for holidays, special events, and community events to increase awareness of the dual hotel and restaurant
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction while also maintaining the hostess section and working in a very fast paced environment
- Set up our event space to assure that it was prepared for the guests in a very timely manner
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Chose proper applicants for managers to interview and trained new employees for the hostess position
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Supported servers, food runners and bussers with keeping dining area ready for every guest
Librarian Assistant / Event Coordinator Assistant
Homewood-Flossmoor Library
05.2013 - 08.2015
- Organized books, complete word / excel spreadsheets, and filling out paperwork for coordinated events or library guests
- Marketed book clubs, meetings and special programs by creating flyers and using word of mouth
- Organized summer programs for the community such as family hang outs, concerts, creating ice cream, learning instruments, and LEGO building
Education
Bachelor Of Science - Business Marketing - Management
Olivet Nazarene University
Bourbonnais, ILMBA - Corporate Communications And Media Strategy
Olivet Nazarene University
Bourbonnais, IL05-2026
Skills
- Marketing
- Social Media
- Strategic Planning and Execution
- Multitasking and Time Management
- Verbal and Written Communication
- Originality and Creativity
- Teamwork and Collaboration
- Event Planning
- Organization
- Detailed Oriented
- Creative Cloud (Editing)
- Office 365
Certification
- Content Certified Marketing, HubSpot Academy - April 26,2021 - May 26, 2023
- Inbound Marketing, HubSpot Academy - April 26, 2023 - May 26,2023
- Social Media Certified, HubSpot Academy - April 26,2023 - May 26,2023
- Fundamentals of Digital Marketing, Google Digital Garage - April 25,2022 -
- Google Analytics Individual Qualifications, Google Digital Academy (Skillshop), April 25,2022 -
- Search Ads 360 Certification Exam, Google Digital Academy (Skillshop), April 25,2022 -
Timeline
Lifestyle Coordinator
Everleigh Naperville
03.2024 - Current
Leasing Agent
Prentiss Creek Apartments
05.2023 - 03.2024
Administrative Assistant
Eldridge And Eldridge Dental
10.2022 - 05.2023
Customer Service Representative
Maximus
04.2021 - 07.2021
Hospital Operator
Kelly Mitchell Services
02.2021 - 02.2022
Social Media Content Creator / Visual Storyteller
Olivet Nazarene University-Zenith Marketing Agency
08.2018 - 05.2022
Hostess / Events Coordinator Assistant
La Voûte Bistro and Bar
06.2018 - 03.2020
Librarian Assistant / Event Coordinator Assistant
Homewood-Flossmoor Library
05.2013 - 08.2015
Bachelor Of Science - Business Marketing - Management
Olivet Nazarene University
MBA - Corporate Communications And Media Strategy
Olivet Nazarene University
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