Morgan House
Missouri City,TX
Summary
Dynamic professional with extensive experience in property management and customer service, notably at Wilhoit Properties. Excelled in enhancing occupancy rates through effective lease renewal programs and delivering exceptional tenant support. Skilled in administrative support and property tours, demonstrating strong communication and teamwork. Achieved significant improvements in tenant satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Wilhoit Properties
06.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Consultant
Wilhoit Properties
02.2024 - 06.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Operator
CarMax
05.2018 - 10.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
High School Diploma -
Thurgood Marshall High School
06-2013
Skills
- Administrative support
- Customer service
- Attention to detail
- Strong communication skills
- Fair housing policies
- Teamwork and collaboration
- Fair housing regulations
- Customer service expertise
- Property tours and inspections
- Lease agreements
- Application processing
- Unit inspection
- Property tours
- Staff management
- Property management
Timeline
Assistant Property Manager
Wilhoit Properties
06.2024 - Current
Leasing Consultant
Wilhoit Properties
02.2024 - 06.2024
Operator
CarMax
05.2018 - 10.2022
High School Diploma -
Thurgood Marshall High School
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