Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Hudson

Cleburne,TX

Summary

Experienced self-motivated Operations Manager/Restaurant Leader highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively maintaining operations standards and driving results through development, sales, and profit growth.

Overview

8
8
years of professional experience

Work History

Operations Manager/ Assistant Restaurant Leader

Raising Cane's
Cleburne, TX
09.2018 - Current
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
  • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills.
  • Work effectively and efficiently both independently and collaboratively.
  • Recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems.
  • Proficient in a variety of technology systems, including Microsoft Office (Excel, Word, and Outlook) and ability to learn and adapt to new systems quickly.
  • Hires and Separates all hourly, non-management crewmembers.
  • Owns the onboarding, status change, and payroll process for all hourly crewmembers.
  • Manages the performance of all hourly crewmembers (development, coaching, redirective communication and documentation, and other performance management tasks).
  • Owns schedule writing for all hourly, non-management crewmembers.
  • Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Upheld company standards and compliance requirements for operations.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.

Cashier Team Lead

Atwood's Farm And Ranch
Fort Worth, Texas
01.2016 - 07.2018
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Brewer High School
Fort Worth, TX
4 2019

Cosmetology -

Toni & Guy Hairdressing Academy
Keller, TX
06-2021

Skills

  • Marketing
  • Forecasting
  • Staffing and Hiring
  • Separations
  • Onboarding
  • Inventory controls
  • Team Leadership
  • Training and Development
  • Schedule Management
  • Data collection and analysis
  • Financial Performance
  • Detail-Oriented
  • Problem Resolution
  • Organization
  • Accurate Money Handling
  • Opening and Closing Procedures
  • Customer service
  • Supervision
  • Proficient in a variety of technology systems, including Microsoft Office (Excel, Word, and Outlook)
  • Team building
  • First Aid/CPR
  • Facilities
  • Safety and Security
  • Business Planning
  • Strong Analytical, Written and Verbal Communication Skills
  • P&L Management

Timeline

Operations Manager/ Assistant Restaurant Leader

Raising Cane's
09.2018 - Current

Cashier Team Lead

Atwood's Farm And Ranch
01.2016 - 07.2018

High School Diploma -

Brewer High School

Cosmetology -

Toni & Guy Hairdressing Academy

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Morgan Hudson