Morgan Hunt
Edmond,OK
Summary
Dynamic Service Administrator at Spatco with a proven track record in optimizing service operations and enhancing customer satisfaction. Skilled in incident management and team leadership, I developed standard operating procedures that improved service delivery consistency. Passionate about customer service excellence, I effectively managed high volumes of service requests while fostering strong interdepartmental communication.
Overview
10
10
years of professional experience
Work History
Service Administrator
Spatco
11.2021 - 08.2025
- Managed service requests, ensuring timely response and resolution of customer issues.
- Coordinated scheduling for service technicians, optimizing resource allocation for maximum efficiency.
- Assisted in maintaining inventory records, tracking parts and supplies to support service operations.
- Developed standard operating procedures to improve consistency in service delivery processes.
- Implemented quality control measures to ensure adherence to company standards in service execution.
- Analyzed service data to identify trends, contributing to process improvement initiatives.
- Facilitated communication between departments to streamline workflows and enhance customer satisfaction.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
Hair Dresser
Ulta Salon
01.2020 - 07.2021
- Delivered exceptional customer service by addressing client needs and preferences for hair treatments.
- Consulted with clients to determine desired styles, fostering strong relationships and repeat business.
- Operated salon tools, including shears and styling equipment, ensuring safety and precision in all services.
- Maintained cleanliness and organization of workstations, enhancing overall salon environment for clients and staff.
- Assisted in inventory management, restocking products to ensure availability for client services and retail sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Hair Dresser
Urban Roots Salon
01.2018 - 01.2020
- Delivered exceptional customer service by addressing client needs and preferences for hair treatments.
- Consulted with clients to determine desired styles, fostering strong relationships and repeat business.
- Operated salon tools, including shears and styling equipment, ensuring safety and precision in all services.
- Maintained cleanliness and organization of workstations, enhancing overall salon environment for clients and staff.
- Assisted in inventory management, restocking products to ensure availability for client services and retail sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Restaurant Manager
Arlie's Home Cooking and Buffet
04.2015 - 09.2017
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Managed staff schedules and training programs to enhance team performance and service quality.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Bachelor of Science - Psychology
Mid American Christian University
Moore, OK2024
Cosmetology - Cosmetology
Ann Marie's World of Beauty School
Binghamton, NY2013
High School Diploma - High School
Weatherford High School
Weatherford, OK2013
Skills
- Policy enforcement
- Organizational expertise
- Asset management
- Customer service excellence
- Incident management
- Call center experience
- Scheduling appointments
- Data entry
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Business management
- Customer service management
- Team leadership
Timeline
Service Administrator
Spatco
11.2021 - 08.2025
Hair Dresser
Ulta Salon
01.2020 - 07.2021
Hair Dresser
Urban Roots Salon
01.2018 - 01.2020
Restaurant Manager
Arlie's Home Cooking and Buffet
04.2015 - 09.2017
Bachelor of Science - Psychology
Mid American Christian University
Cosmetology - Cosmetology
Ann Marie's World of Beauty School
High School Diploma - High School
Weatherford High School