Morgan Irrgang
Bloomington,MN
Summary
- Motivated and personable hospitality professional with restaurant serving experience and a proven ability to deliver excellent customer service in all environments. Skilled at building positive guest relationships, communicating effectively, and maintaining a friendly, professional demeanor.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Snuffysmaltshops
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Administrative Receptionist
Southwest Metro School District 288
02.2021 - 06.2023
- Managed front desk operations, greeting visitors and responding to inquiries in a friendly manner.
- Scheduled and coordinated appointments for staff and visitors, ensuring efficient use of time.
- Maintained office supply inventory, placing orders and restocking items as needed to support daily operations.
- Handled data entry tasks accurately, inputting student and staff information into the database.
- Directed incoming phone calls to appropriate personnel, providing exceptional customer service to callers.
Operations Manager
Puppy Play and Stay
12.2019 - 02.2021
- Managed Operations and Grooming department
- Ensure regular checks on work performed to ensure consistency, quality and proper following of procedures by all staff.
- Constructed over 20 procedures and policies related to safety and protocol for facility
- Utilized problem solving skills to discuss behavioral issues/concerns with clients
- Handled up to 50 client phone calls per day
- Assisted in recruiting, hiring and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Dog Walker/Overnight Care
Come Sit Stay
01.2016 - 01.2020
- Utilized organized system to keep keys and codes safely secure for each pets home
- Would walk up to 10 dogs per day or give them one on one playtimes as requested by client.
- Transported dog to veterinary facility
- Handled several different breeds and personalities
- Fed, walked and cared for dogs during owners' absences and out-of-town trips
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats
- Administered topical and oral medications for animals' specific needs
Pet Care Specialist/ Dog Groomer
Paws And Pals Pet Resort
09.2017 - 12.2019
- Completed Dog Gurus knowing dogs 101 and 201.
- CPR/ First aid certified.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
Hostess
Edina Grill
05.2014 - 03.2016
- Performed Organizational skills such as filing and alphabetizing envelopes, address and phone numbers.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Planned and executed 10-guest parties by organizing menus, spaces and special requests
Dog Care Specialist/Supervisor
Adogo Pet Hotels
01.2011 - 01.2014
- Supervised up to 10 employees per shift
- Maintained smooth operation of up to 200 dogs per day.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions
Education
GED -
Edina Senior High School
Edina, MN05.2010
Skills
- Customer service excellence
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Time management and efficiency
- Guest relationship building
- Adaptability and quick learning
Certification
- Customer Service (12 years)
- Hospitality (7 years)
- Pet Care (15+ years)
- Phone Etiquette (15 years)
- Medication Administration for pets (15+ years)
- Child Care (4 years)
- Management Experience (1 year)
- Pet Grooming (2 years)
- Pet Sitting (15+ years)
- Languages English - Expert
Timeline
Server
Snuffysmaltshops
02.2025 - Current
Administrative Receptionist
Southwest Metro School District 288
02.2021 - 06.2023
Operations Manager
Puppy Play and Stay
12.2019 - 02.2021
Pet Care Specialist/ Dog Groomer
Paws And Pals Pet Resort
09.2017 - 12.2019
Dog Walker/Overnight Care
Come Sit Stay
01.2016 - 01.2020
Hostess
Edina Grill
05.2014 - 03.2016
Dog Care Specialist/Supervisor
Adogo Pet Hotels
01.2011 - 01.2014
GED -
Edina Senior High School