Morgan Jackson
Fort Gregg Adams,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Consultant/ Leasing Manager
Place Properties
12.2022 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Store Manager
Family Dollar
05.2021 - 09.2021
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Associate Expert
T-Mobile
12.2020 - 05.2021
- Updated account information to maintain customer records.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Manager
Claires Boutique
11.2016 - 04.2018
- Coaches, trains and drive sales with excellent customer service
- Reviews all employees performance by determining the top/ bottom performers
- Reviews and educate teams in product knowledge/ dress code
- Assist with analyzing our weekly, quarterly, monthly and yearly reports
- Assist with audit procedures
- Coach and train all new hire employees
- Weekly coaching session with all bottom performers
- Manage promotion reviews
- Accept forms of payments via cash, credit, debit
- I represent the company in a professional manner at all times and perform other duties as assigned
- And consistently implement the policies of the community as defined by the Claire and in the policy and procedure handbook
- Assisted with hiring, training and mentoring new staff members.
Education
AAPC Medical Billing And Coding Certificate - Medical Coding
Pikes Peak State College
Colorado Springs, CO05.2023
Certification - Servsafe Management Training
Career Point College
San Antonio, TX04.2014
High school or equivalent -
South Atlanta High school
Atlanta, GA05.2005
Skills
- Staff Coordination
- Team Collaboration
- Fair Housing Regulations
- Goal Setting
- Team Building and Leadership
- Leadership Development
- Knowledgeable medisoft
- ICD-10 Coding
- CPC registration
- Medical Terminology Familiarity
- Patient Information Verification
- HIPAA compliance awareness
Additional Information
References can be presented upon request
Assessments
- Supervisory Skills: Directing Others, Familiar, 07/01/19
- Management & Leadership Skills: Planning & Execution, Familiar, 07/01/19
- Personality: Hard-Working, Expert, 08/01/19
- Cashier Skills, Highly Proficient, 09/01/20
- Management & Leadership Skills: Impact & Influence, Completed, 11/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Professional Coder (Apprentice) 2023-Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Leasing Consultant/ Leasing Manager
Place Properties
12.2022 - Current
Store Manager
Family Dollar
05.2021 - 09.2021
Associate Expert
T-Mobile
12.2020 - 05.2021
Store Manager
Claires Boutique
11.2016 - 04.2018
AAPC Medical Billing And Coding Certificate - Medical Coding
Pikes Peak State College
Certification - Servsafe Management Training
Career Point College
High school or equivalent -
South Atlanta High school
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