Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Jarman

Chandler

Summary

Dynamic Pharmacy Operations Manager at Walgreens with a proven track record in enhancing efficiency and optimizing workflows. Adept at fostering teamwork and delivering exceptional customer service, I implemented inventory management systems that improved productivity. Recognized for problem-solving skills and maintaining high standards of patient care while effectively managing resources.

Overview

9
9
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
08.2023 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.

Pharmacy Technician

Brookshires Pharmacy
06.2018 - 08.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Housekeeper

HHS Environmental Services
07.2017 - 06.2018

Office Cashier

Brookshires Grocery Co, Alvarado
05.2016 - 06.2017
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Demonstrated flexibility in scheduling availability to meet varying needs of office operations.
  • Facilitated successful promotional events through active engagement with customers about current discounts or offers.
  • Contributed to an increase in repeat business through exceptional customer service and positive interactions.
  • Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
  • Reduced wait times for customers by streamlining checkout processes and prioritizing tasks.
  • Maintained accurate cash drawer through diligent counting and organization of currency.
  • Assisted with merchandising initiatives such as restocking items on shelves when needed.
  • Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Van High School
Van, TX
05.2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organization and time management
  • Verbal communication

Timeline

Pharmacy Operations Manager

Walgreens
08.2023 - Current

Pharmacy Technician

Brookshires Pharmacy
06.2018 - 08.2023

Housekeeper

HHS Environmental Services
07.2017 - 06.2018

Office Cashier

Brookshires Grocery Co, Alvarado
05.2016 - 06.2017

High School Diploma -

Van High School

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