Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Morgan Jenkins

Mentor,OH

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Seeking a position in a role that will provide professional growth and development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

BARISTA

STARBUCKS
10.2021 - Current
  • Maintaining a clean and organized workspace for customers and partners
  • Supporting store procedures including, opening or closing the store, cash handling, and safety and security
  • Excelled in multitasking due to fast-paced work environment
  • Anticipating and delivering on customer and store needs by getting to know customers and store environment
  • Delivering exceptional customer service and creating genuine connections
  • Providing quality beverages, whole bean and food products consistently for all customers with our recipe and presentation standards.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

SENIOR STYLIST

DRYBAR
11.2019 - 09.2021
  • Greets and engages with new and existing clients while utilizing product knowledge to assist clients with questions or inquiries
  • Exceeds monthly sale goals by up-selling salon products and promoting the business through social media outlets
  • Sanitize tools, restock supplies, and clean entire salon
  • Focused on an increase in revenue month to month
  • Continued education provided by State Board of Cosmetology in order to keep standards and regulations up to date.

CASHIER & BOOKKEEPER

DISCOUNT DRUG MART
10.2015 - 10.2019
  • Verified, allocated, and posted transactions in journals and computerized systems for daily entries
  • Worked directly with management to track expenses for the store
  • Followed detailed end of month accounting procedures to properly balance reports
  • Issued receipts, refunds, credits, or change due to the customers
  • Compiled and maintained both monetary and non-monetary reports and records
  • Worked with fellow employees to make sure each drawer is balanced and accounted for
  • Investigated and resolved collections and billing disputes with vendors
  • Provided excellent customer service to help resolve customer complaints

STYLIST

CELEBRITY STYLES
01.2017 - 04.2018
  • Collaborated with clients to find creative ideas and styles
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Applied makeup in line with the client’s vision
  • Maintained a safe environment by following guidelines for a clean salon and environment
  • Worked in partnership to cover reception desk by answering phones, scheduling appointments, and processing payments
  • Supported other stylists by assisting them with day to day tasks.


Education

Emergency Medical Techician -

AUBURN CAREER CENTER
08-2023

Cosmetology -

AUBURN CAREER CENTER
06-2018

High School Diploma -

MENTOR HIGH SCHOOL
05-2018

Skills

  • Communicates to a wide variety of audiences at all organizational levels
  • Organizes, prioritizes, and handles multiple tasks under pressure to meet deadlines
  • Self-motivated to learn new programs, procedures and processes to continuously improve
  • Comfortable working in a fast-paced and energetic work environment
  • Committed to confidentiality, responsibility, and accuracy of information
  • Experienced with excellent customer service and communication skills

References

  • Ben Ross, Starbucks Manager - (216) 956-6837
  • Nicole Blazey, Starbucks Shift Supervisor - (216) 956-6837
  • Robert Ivancic, EMT Instructor - rivancic@auburncc.org

Certification

  • Firefighter II - 2024
  • Emergency Medical Technician - 2023
  • Cosmetology - 2018

Timeline

BARISTA

STARBUCKS
10.2021 - Current

SENIOR STYLIST

DRYBAR
11.2019 - 09.2021

STYLIST

CELEBRITY STYLES
01.2017 - 04.2018

CASHIER & BOOKKEEPER

DISCOUNT DRUG MART
10.2015 - 10.2019

Emergency Medical Techician -

AUBURN CAREER CENTER

Cosmetology -

AUBURN CAREER CENTER

High School Diploma -

MENTOR HIGH SCHOOL

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