Morgan Jennings
Vancleave,MS
Summary
Dynamic leader and skilled communicator with proven expertise in customer service and upselling techniques honed at Friends Steakhouse. Excelled in fostering team collaboration and enhancing dining experiences, significantly increasing sales. Demonstrated exceptional ability in shift management and relationship building, ensuring high standards of food safety and service excellence.
Overview
2025
2025
years of professional experience
Work History
Server
Ruby Tuesday
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Cracker Barrell
05.2024 - 11.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender Shift Manager
Friends Steakhouse
10.2018 - 09.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Restaurant Manager
Friends Steakhouse
10.2018 - 09.2022
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Education
Andalusia High Scool
Andalusia, AL04.2015
Skills
- Team member support
- Table resetting
- Hostess support
- Order delivery practices
- Food inspection
- Daily specials memorization
- Positive and professional
- Upselling techniques
- Safe food handling
- Customer service
- POS operation
- Check payment processing
- Take-out service
- Strong work ethic
- Dining area maintenance
- Food and beverage pairings
- Specials promotion
- Supply restocking
- Exceptional customer service
- Menu memorization
- Dining customer service
- Professional appearance
- Table setting
- Front-of-house display creation
- Point of sale operation
- Relationship management
- Shift management
- Food sales and promotion
- Suggestive selling
- Item promotion
- Food station setup
- Server training
- Liquor, wine, and food service
- Food safety
- High volume dining
- Food running
- Guest seating
- Calm demeanor
- Hospitality service expertise
- Price memorization
- Menu presentation
- Team collaboration
- Quality control
- Multitasking and organization
Timeline
Server
Cracker Barrell
05.2024 - 11.2024
Bartender Shift Manager
Friends Steakhouse
10.2018 - 09.2022
Restaurant Manager
Friends Steakhouse
10.2018 - 09.2022
Server
Ruby Tuesday
Andalusia High Scool
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