Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Morgan Johnson
Atwater,CA
Summary
Overview
7
years of professional experience
Work History
Private Company
Private Cna
10.2021 - 08.2022
Job overview
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Delivered high level of care to every patient.
Lamerson Landy Care
Home Caregiver
02.2019 - 10.2021
Job overview
- Transported clients to doctor's appointments and errands.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Private Care
Personal Cna
06.2017 - 11.2019
Job overview
- Monitored clients' progress to report necessary changes.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Worked to improve patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with each client to facilitate best care possible.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Denny's
Waitress
10.2017 - 06.2018
Job overview
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Resolved customer concerns with friendly and knowledgeable service.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Johnson Plumbing Inc
Customer Service Representative
07.2015 - 01.2018
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Audited customer account information to identify issues and develop solutions.
- Answered incoming telephone calls to provide store, products, and services information.
Deli Delicious
Cashier Team Lead
12.2015 - 06.2017
Job overview
- Documented and entered special orders for event catering and party trays.
- Received new inventory and rotated stock by dates to keep freshness of all items.
- Answered telephone inquiries about available menu items, products and services.
- Maintained work areas in a clean, neat and sanitized manner according to requirements.
- Accepted and processed cash, check, card and mobile payments.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
Port of Subs
Cashier
01.2017 - 05.2017
Job overview
- Entered customer information into the system and ensured that the proper information has been entered by reading back information to the customer.
- Tallied cash at the end of each shift and handled discrepancies according to company policies.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Assisted the food preparation staff in preparing, packing and checking food items.
- Performed cash count-out at the end of each shift and addressed all queries from customers.
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Accurately displayed and restocked merchandise.
Education
Merced CollegeMerced, CA
No Degree from Nursing
06.2025
University Overview
Skills
- Documentation and Reporting
- Adaptable and Flexible
- Time Management
- Data Entry
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Data Confidentiality
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Tech Savvy
- Transaction Balance Sheets
Affiliations
Affiliations
Monday : Free
Tuesday : Free
Wednesday : Free
Thursday : Free
Friday : Free
Saturday : Free
Sunday : Free
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Private Cna
Private Company
10.2021 - 08.2022
Home Caregiver
Lamerson Landy Care
02.2019 - 10.2021
Waitress
Denny's
10.2017 - 06.2018
Personal Cna
Private Care
06.2017 - 11.2019
Cashier
Port of Subs
01.2017 - 05.2017
Cashier Team Lead
Deli Delicious
12.2015 - 06.2017
Customer Service Representative
Johnson Plumbing Inc
07.2015 - 01.2018
Merced College
No Degree from Nursing