Morgan Johnson
Shreveport,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Willis Knighton
Nicole Cook
Bossier, LA
12.2019 - 02.2024
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Office community wide scheduling
- Software Experience: Meditech expanse, NextGEN, scanning and archiving, reports, microsoft word, Ablitory
- Organized patient records, including filing and updating medical histories.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
All About Kids Learning Center
Jeanine Johnson
Haughton, LA
05.2015 - 11.2019
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Taught basic language skills including reading readiness, phonics, writing.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Observed health practices such as proper handwashing procedures.
- Participated in staff meetings and professional development workshops.
- Taught children foundational skills in colors, shapes and letters.
Education
Haughton High School
Haughton, LA05-2017
Skills
- Dependable and Responsible
- Organization and Time Management
- Analytical and Critical Thinking
- First Aid/CPR
- Documentation
- HIPAA
- Receptionist
- Data Entry
- Customer Service
- Electronic Health Records
- Bilingual
- Security Awareness
- Microsoft Word
- Meditech Expanse
- NextGen
- Appointment Management
- Electronic Health Records
- CPR
- Planning
- Calm Under Pressure
References
References available upon request.
Timeline
Willis Knighton
Nicole Cook
12.2019 - 02.2024
All About Kids Learning Center
Jeanine Johnson
05.2015 - 11.2019
Haughton High School