Morgan Johnson
Okemos,MI
Summary
Focused aspiring Social Worker building years of experience with clients alongside talented staff members. Driven, professional,knowledgeable and passionate about welfare and crisis intervention. Skilled and smart leader who remains calm in stressful environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Family Support Case Manager
Community Mental Health
Lansing, MI
01.2024 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained up-to-date case records with case activity status.
- Developed individualized care plans with input from clients and their families.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted individuals with eligibility for available benefits.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Transitioned clients to different providers based on progress or needs.
- Executed appropriate risk-assessment and mitigation strategies.
- Communicated test or assessment results to medical professionals.
- Compiled data in reports for recordkeeping and assessment.
- Provided needs assessment, systems analysis, troubleshooting and resolution.
Residential On-Call Coordinator
Clinton Eaton Ingham Community Mental Health
Lansing, MI
10.2023 - Current
- Responded quickly and effectively to urgent situations or requests from on-call personnel.
- Tracked employee hours worked during the week and submitted payroll information accordingly.
- Scheduled shift changes for on-call employees as needed based upon workload requirements.
- Investigated customer complaints regarding quality of service provided by on-call personnel.
- Verified accuracy of all documentation prior to submitting it for review or approval.
- Coordinated with other departments to ensure efficient scheduling of on-call resources.
- Collaborated with management team to develop strategies for managing peak demand periods.
- Monitored incoming calls and dispatched appropriate personnel for emergency response.
- Developed processes and procedures to streamline workflow and maximize efficiency.
- Participated in regular meetings with other coordinators and supervisors to discuss operational issues.
Tutor, Special Needs Students
Sylvan Learning Center Center
Lansing, MI
02.2023 - Current
- Encouraged critical thinking skills through problem solving activities.
- Assisted in developing individualized educational plans for special needs children.
- Conducted assessments of student progress and reported results to appropriate parties.
- Engaged in professional development activities related to tutoring special needs students.
- Maintained a safe learning environment by managing classroom discipline issues.
- Collaborated with teachers, parents, and school administrators to develop strategies for success in the classroom.
- Provided emotional support to help build self-esteem and confidence levels within the classroom setting.
- Developed and implemented behavior management plans for students with challenging behaviors.
- Utilized positive reinforcement techniques to motivate students.
- Organized small group activities designed to promote social interaction among special needs students.
- Facilitated communication between teachers, parents, and other professionals regarding student progress.
Michigan Army National Guard
Michigan Army National Guard
Alma, MI
06.2019 - 01.2024
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Maintained daily logs of activities with detailed reports when necessary.
- Assisted in controlling access to restricted areas.
- Prepared written documentation related to incident reports.
- Interacted with customers in a professional manner while providing assistance as needed.
- Maintained proper paperwork to provide accurate incident records.
- Provided information regarding facility policies and procedures to visitors.
- Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
Behavior Technician
Michigan Autism Center
Alma, MI
01.2022 - 01.2023
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Monitored client's progress towards identified goals through data collection and analysis.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Applied proven strategies to positively affect client behaviors.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
Camp Counselor
Everyone Together Camp
Alma, MI
06.2018 - 06.2021
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Established and built relationships with campers to ease fears in new environment.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Communicated regularly with parents regarding their child's progress at camp.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Facilitated group problem-solving discussions to build positive relationships among campers.
Education
Master of Arts - Social Work
Spring Arbor University
Spring Arbor, MI08-2025
Bachelor of Arts - Educational Studies
Alma College
Alma, MI04-2022
Skills
- Community Outreach
- Client Advocacy
- Care Coordination
- Progress Evaluations Understanding
- Patient Assessments
- Program Development
- Intervention Plans
- Organization and Multitasking
- Crisis Intervention
- Email and Telephone Etiquette
- Emotional Awareness
- Positive Attitude
- Conflict Resolution
- Relationship Building
- Community Resources
- Problem-Solving
- Data Entry and Analysis
- Documentation and Reporting
- Behavioral Support
- Strong Communication Abilities
- Attention to Detail
- Articulate and Persuasive
- Adaptability
- Organizational Skills
- Analytical Thinking
- Time Management
- Professionalism
- Goal Setting
- Interpersonal Skills
- Teamwork and Collaboration
Accomplishments
- National Honor Society
- ACE Scholar Award Winner
- Deans list
- All-State in cross country
- 2x State Champion bowler
Languages
Spanish
Professional
Timeline
Family Support Case Manager
Community Mental Health
01.2024 - Current
Residential On-Call Coordinator
Clinton Eaton Ingham Community Mental Health
10.2023 - Current
Tutor, Special Needs Students
Sylvan Learning Center Center
02.2023 - Current
Behavior Technician
Michigan Autism Center
01.2022 - 01.2023
Michigan Army National Guard
Michigan Army National Guard
06.2019 - 01.2024
Camp Counselor
Everyone Together Camp
06.2018 - 06.2021
Master of Arts - Social Work
Spring Arbor University
Bachelor of Arts - Educational Studies
Alma College
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