Morgan Johnson
Millbrook,Alabama
Summary
Seeking a career that will match my skills and passions with opportunities to learn, progress, and enhance in this profession.
Overview
13
13
years of professional experience
Work History
Medical Billing and Collections Specialist
Little Peach Pediatric Therapy
02.2024 - Current
- Responsible for processing claims, precertifications, prior authorizations, insurance verifications, posting payments, claim denials, collections.
- Processed medical claims efficiently, ensuring timely reimbursement for pediatric therapy services.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collected payments and applied to patient accounts.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Physical Therapy Receptionist
Southern Orthopaedic Surgeons
08.2023 - 02.2024
- Responsible for greeting, checking in, checking out patients, insurance verification, insurance prior authorizations, coding, billing, scheduling, and referrals.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed insurance verifications and handled patient inquiries efficiently.
- Coordinated communication between physical therapists and patients to ensure seamless service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed medical insurance claims and payments.
Medicaid Specialist
OBGYN Associates of Montgomery
07.2019 - 10.2022
- Responsible for processing all Medicaid claims, pre authorizations, insurance billing and coding, insurance verification, and scheduling patients.
- Evaluated the effectiveness of current processes, recommending improvements to enhance efficiency and quality of service delivery within the department.
- Provided medical billing and coding duties.
- Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.
Check Out-Check In
OBGYN Associates of Montgomery
08.2015 - 07.2019
- Responsible for scheduling, referrals, Family Medical Leave and Short-Term Disability claims, medical billing, processing payments, collections calls, insurance verification, insurance pre-certifications, and training new employees.
- Worked effectively in fast-paced environments.
Medical Clerk
Southern Orthopaedic Surgeons
12.2014 - 08.2015
- Responsible for greeting, checking in, checking out patients, updating patient paperwork, entering insurance eligibility, processing payments, scheduling appointments, scheduling tests, and insurance pre-certifications.
- Trained new clerical staff on procedures and systems, promoting a collaborative work environment.
Executive Assistant
Eagle Business Systems
03.2013 - 12.2014
- Responsible for accounts payable, accounts receivable, data entry, answering phones on multiple lines, assisting office manager, filing paperwork, and other clerical duties.
- Managed communications, prioritizing inquiries and maintaining confidentiality of sensitive information.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Customer Service Representative
Acceptance Insurance
09.2012 - 12.2012
- Responsible for greeting and assisting customers, taking payments, collection calls, preparing auto quotes, vehicle inspections, working with Mocha computer system to input customers information, and building relationships with each customer.
- Managed policy renewals and modifications, ensuring compliance with company standards.
Education
High School -
Stanhope Elmore High School
Millbrook, Alabama05.2009
Dental Assisting - undefined
Trenholm Technical College
Montgomery, Alabama08.2011
Skills
- Data entry efficiency
- Patient billing assistance
- Insurance verification
- Collections strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Denial resolution
- Medical billing software proficiency
- Claims processing proficiency
- HIPAA compliance
Timeline
Medical Billing and Collections Specialist
Little Peach Pediatric Therapy
02.2024 - Current
Physical Therapy Receptionist
Southern Orthopaedic Surgeons
08.2023 - 02.2024
Medicaid Specialist
OBGYN Associates of Montgomery
07.2019 - 10.2022
Check Out-Check In
OBGYN Associates of Montgomery
08.2015 - 07.2019
Medical Clerk
Southern Orthopaedic Surgeons
12.2014 - 08.2015
Executive Assistant
Eagle Business Systems
03.2013 - 12.2014
Customer Service Representative
Acceptance Insurance
09.2012 - 12.2012
Dental Assisting - undefined
Trenholm Technical College
High School -
Stanhope Elmore High School