Morgan Jones
Direct Care Worker
Boise,ID
Summary
Reliable employee offering strong multitasking, problem-solving, and communication skills. Flexible with changing business needs. I am a dedicated and responsible professional with demonstrated skills in following safety procedures at all times, professionalism and promoting positivity in my work environment. Proficient in processing and receiving payments in quick books, creating and managing schedules as well as training team members. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
10
10
years of professional experience
Work History
Curb Bar and Grill
Robert Traux
Meridian, ID
05.2020 - 05.2021
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Quickly and accurately counted drawers at start and end of each shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Greeted over 100 guests per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
Carey Guard Security
Ryan Carey
Boise, ID
01.2020 - 05.2021
- Conducted (hourly) patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Document and create incident reports.
Idaho Property Maintenance
Jason Andersen
Garden City, ID
10.2019 - 05.2020
- Reviewed technical documentation to complete equipment maintenance and repair.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Wrote and revised maintenance procedures.
- Reported issues to property manager so effective resolutions could be put into place.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Fox Smoke House BBQ
Dan Fox
Boulder City, NV
06.2016 - 08.2017
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Pit Stop
Bob
Boulder City, NV
06.2015 - 06.2017
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
Arby's
Chandra
Auburn, WA
01.2014 - 06.2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Examined trays to check contents for required items and complete orders.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Delivered complete food orders, including condiments and extras to guests and confirmed customer satisfaction with completed order.
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained less-experienced crew members.
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
Kent Valley Ice Centre
Rena
Kent, WA
01.2013 - 06.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Maintained safety on the ice.
- Patrolled the facility to maintain a safe environment for all guests.
Education
GED -
Las Vegas
Las Vegas, NV 06.2015 - 06.2015
Skills
Staff Training
Guest inquiries
Cash drawer management
Stocking and replenishing
Payment collection
Money handling
Inventory management
Time management skills
Purchase assistance
Receipt and refund issuance
Customer Relations
Drawer management
Spirit, wine and beer expertise
Liquor law compliance
Basic math skills
Coaching and mentoring
Product knowledge
Till counting
Order taking
Safe verifications
Written and verbal communication
Product restocking
Records Maintenance
Identification checks
Reports and documents
Timeline
Curb Bar and Grill
Robert Traux
05.2020 - 05.2021
Carey Guard Security
Ryan Carey
01.2020 - 05.2021
Idaho Property Maintenance
Jason Andersen
10.2019 - 05.2020
Fox Smoke House BBQ
Dan Fox
06.2016 - 08.2017
Pit Stop
Bob
06.2015 - 06.2017
GED -
Las Vegas
06.2015 - 06.2015
Arby's
Chandra
01.2014 - 06.2015
Kent Valley Ice Centre
Rena
01.2013 - 06.2015