Morgan Jones
Kinston,NORTH CAROLINA
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Sales Agent
Afni
01.2023 - 05.2023
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Wear House Associate
Beasley Flooring
04.2022 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
Wear House Manager
Express Pencils
10.2021 - 04.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Front Desk Manager
Quality Inn
11.2017 - 10.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
High School Diploma -
West Wilkes High School
Millers Creek, NC05.2014
Skills
- Paperwork Processing
- Strategy Development
- Product Demonstrations
- Business Acumen
- Territory Management
- Key Relationship Management
- Lead Generation
- Networking
- Call Control
- Customer Assistance
- Sales Strategies
Timeline
Sales Agent
Afni
01.2023 - 05.2023
Wear House Associate
Beasley Flooring
04.2022 - 09.2022
Wear House Manager
Express Pencils
10.2021 - 04.2022
Front Desk Manager
Quality Inn
11.2017 - 10.2021
High School Diploma -
West Wilkes High School