Morgan Jones
DENVER,CO
Summary
Versatile Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
Work History
Sr. Ratings Operation Specialist
S&P Global Ratings
10.2019 - Current
- Improved operational efficiency by finding process pain-points and collaborating with partners to implement new workflow strategies.
- Cultivated positive relationships with other Ratings colleagues, particularly Analytical and Editorial while requesting feedback and information to support workload planning, soliciting opportunities for continuous improvement, and communicating key updates and reminders.
- Supported creation of detailed operational process manuals used to increase understanding of complex, multi-step processes.
- Coordinated cross-functional teams for successful execution of a high visibility project relating to Ratings Request Online platform and its integration with current workflow systems.
- Provided training and mentorship to multiple new team members, globally, contributing to overall team success.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
Store Manager
Little Feet & More
03.2018 - 10.2019
- Identified and analyzed industry trends to streamline product ordering process, increasing amount of merchandise turn-over by 73% in one season.
- Led business turn-around within 3-month period after change in ownership by quickly grasping new routines and promoting a positive learning climate.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Front Desk Assistant
University Of Denver
06.2017 - 06.2018
- Managed conflicts between different public programs by negotiation and delegation of issues with the proper authority.
- Established personalized approach to customer experience, resulting in 20% increase of regular patrons during shifts.
- Maintained professional and welcoming front desk area, setting positive first impression for guests
Education
Bachelor of Arts - International Studies
University of Denver
Denver, CO06.2018
Skills
- Stakeholder Engagement
- Strategic Planning
- Cross-Functional Communication
- Continuous Improvement
- Operational Efficiency
- Root Cause Analysis
- Training and Development
- Project Planning
- Process Improvement
- Cross-functional Collaboration
Timeline
Sr. Ratings Operation Specialist
S&P Global Ratings
10.2019 - Current
Store Manager
Little Feet & More
03.2018 - 10.2019
Front Desk Assistant
University Of Denver
06.2017 - 06.2018
Bachelor of Arts - International Studies
University of Denver
Similar Profiles
KATE BOATRIGHTKATE BOATRIGHT
Senior Director, Head of Commercial Business for U.S. Public Finance and Canada at S&P Global RatingsSenior Director, Head of Commercial Business for U.S. Public Finance and Canada at S&P Global Ratings
Prajeesha NairPrajeesha Nair
Compliance Officer at S&P Global RatingsCompliance Officer at S&P Global Ratings
Perry SassPerry Sass
Senior Editorial Manager at S&P Global RatingsSenior Editorial Manager at S&P Global Ratings