Morgan Jones
Cabot
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Physical Therapy Institute
Maumelle
11.2024 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Monitored patient progress and updated care plans accordingly.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Assisted physicians in performing various procedures related to patient care needs.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
General Manager
Anytime Fitness
06.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Admissions Representative Lead
Hendrick Health
02.2021 - 05.2022
- Collected, recorded and maintained patient information, medical history and examination results.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
Sales Manager
American Eagle Outfitters
03.2017 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front End Manager
Cypress Street Station
01.2015 - 03.2018
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Education
Bachelor of Science - Health Sciences
American Military University (AMU)
Charles Town, West Virginia08.2024
Skills
- Process Automation
- Distribution Management
- Workflow Planning
- Financial Administration
- Schedule Management
- Customer Retention
- Quality Management
- Account Management
- Medical terminology
- Problem solving
- Healthcare
- Care coordination
Timeline
Patient Care Coordinator
Physical Therapy Institute
11.2024 - Current
General Manager
Anytime Fitness
06.2022 - Current
Admissions Representative Lead
Hendrick Health
02.2021 - 05.2022
Sales Manager
American Eagle Outfitters
03.2017 - 01.2021
Front End Manager
Cypress Street Station
01.2015 - 03.2018
Bachelor of Science - Health Sciences
American Military University (AMU)
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