Morgan Jones
Montevallo
Summary
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Overview
4
4
years of professional experience
Work History
Landfill Operations Clerk
Shelby County Environmental Services
08.2024 - Current
- Processed and managed incoming documentation to ensure accurate data entry and record-keeping.
- Coordinated communication between departments to streamline operational workflows and enhance efficiency.
- Assisted in training new staff on operational procedures, promoting adherence to company standards.
- Maintained compliance with company policies, ensuring all operations adhered to industry regulations and standards.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
Customer Service Representative
Lowes Home Improvement
12.2021 - Current
- Interacted with customers, ensuring excellent service and experiences to generate repeat business.
- Offered customers information about products, services, prices, and special offers.
- Served as primary point of contact for customer inquires and questions.
- Met personal, team and company goals in customer service environment.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Delivered fast and friendly service to handle questions and service complaints.
- Managed customer calls efficiently in fast-paced call center environment.
Pharmacy Technician
Publix
12.2022 - 05.2023
- Kept inventory accurate with effective management and regular cycle counts.
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Responded to pharmacy services, policies and hours questions.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
Health Care Aide
Maplewood Lane Assisted Living
09.2021 - 12.2021
- Provided compassionate bedside care to patients with a focus on dignity and respect.
- Assisted with daily living activities and personal care for individuals with diverse needs.
- Worked collaboratively with healthcare team to ensure the overall well-being of patients.
- Demonstrated excellent communication skills and empathy when providing emotional support to patients.
Education
Diploma -
Calera High School
Calera, Al01.2008
Skills
- Appointment Scheduling
- Call Management
- Product Knowledge
- Refunds processing
- Complaint resolution
- Data Entry
- Customer Service
- Positive and professional
- Complaint Handling
- Assertiveness
- Critical Thinking
- Maintaining records
- Client relations
Timeline
Landfill Operations Clerk
Shelby County Environmental Services
08.2024 - Current
Pharmacy Technician
Publix
12.2022 - 05.2023
Customer Service Representative
Lowes Home Improvement
12.2021 - Current
Health Care Aide
Maplewood Lane Assisted Living
09.2021 - 12.2021
Diploma -
Calera High School
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