MORGAN JONES
Shreveport,US
Summary
Results-driven healthcare professional with proven success strengthening provider networks, improving performance metrics, and supporting value-based care initiatives. Skilled in data analysis, relationship management, and cross-functional collaboration to drive measurable improvements in quality, compliance, and patient outcomes. Demonstrates a deep understanding of Humana’s mission to deliver integrated, patient-centered care through operational excellence and provider partnership.
Overview
12
12
years of professional experience
Work History
Field Sales Representative/ Community Engagement P
Centerwell Senior Primary Care
07.2024 - Current
- Built trusted relationships with healthcare partners to align operational goals with Centerwell/Humana’s value-based care model.
- Collaborate with clinical and administrative teams to optimize workflows, strengthen coordination, and improve satisfaction among providers and patients.
- Operate with a high degree of independence managing performance metrics and strategic to exceed objectives.
- Contributed to 25% increase in sales goals by analyzing customer data, identifying trends, and optimizing sales strategies within the first 6 months.
- Drive territory growth throughout client outreach and relationship building, implementing targeted sales campaign for value based healthcare.
- Lead data-driven strategies to identify gaps in provider performance and implement actionable plans that enhance overall network outcomes.
- Implemented customer feeedback system to gather insight, enhancing service offering and improving client satisfaction metrics.
Account Executive
National Homecare Services
01.2023 - 07.2024
- Cultivated strong provider and referral relationships that advanced network performance and patient outcomes.
- Supported provider education and performance tracking to align with organizational quality goals.
- Drove regional network growth through data analysis, performance reporting, and continuous process improvement.
- Achieved a 20% increase in referral conversions by implementing targeted provider engagement and communication strategies.
- Mentored team members to strengthen account management efficiency and support overall department success.
- Streamlined provider education initiatives, enhancing knowledge transfer and boosting overall network performance.
Respiratory Therapist/ DME Sales Representative
Louisiana Family Medicine
07.2018 - 01.2023
- Delivered coaching and education to providers on patient adherence and DME best practices to improve care outcomes.
- Implemented CRM-based performance tracking, improving provider communication and operational transparency.
- Surpassed performance targets by 55% in the first year through strategic planning and consistent performance monitoring.
- Provided compassionate patient care and education, fostering trust and improving patient compliance with treatment plans.
- Evaluated patient needs and collaborated with healthcare teams, optimizing treatment plans for enhanced recovery outcomes.
- Coordinated with physicians and nursing staff to ensure seamless patient transitions, strengthening overall healthcare delivery.
Account Representative
Beasley Keith Insurance Agency
08.2013 - 07.2018
- Managed client accounts and insurance portfolios while implementing data-driven strategies to enhance customer satisfaction and retention rates.
- Streamlined account processing workflows and reduced documentation turnaround time while maintaining exceptional accuracy standards.
- Built strong client relationships through personalized insurance solutions and proactive communication, leading to consistent referral growth.
Education
Associate in Applied Sciences - Respiratory Therapy
Southern University at Shreveport
Associate of Arts and Sciences - undefined
Bossier Parish Community College
Skills
- Provider Network Buikding
- Data Analysis & Outcome Management
- Strategic Planning & Market Growth
- Cross-functional Collaboration
- Performance & Quality Improvement
- Communication & Stakeholder Engagement
- Customer Relationship Management
Timeline
Field Sales Representative/ Community Engagement P
Centerwell Senior Primary Care
07.2024 - Current
Account Executive
National Homecare Services
01.2023 - 07.2024
Respiratory Therapist/ DME Sales Representative
Louisiana Family Medicine
07.2018 - 01.2023
Account Representative
Beasley Keith Insurance Agency
08.2013 - 07.2018
Associate in Applied Sciences - Respiratory Therapy
Southern University at Shreveport
Associate of Arts and Sciences - undefined
Bossier Parish Community College