Morgan Jungr
Newark,IL
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist
Valley Animal Hospital
11.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Contributed to team meetings with suggestions for service improvements.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Dental Assistant/Receptionist
Hume Dental Associates
08.2021 - 09.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Used CurveGro software to record patients' health histories, document current symptoms and pull up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Veterinary Assistant
DuPage Animal Hospital
03.2019 - 07.2021
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Processed new patients and updated client records with key information.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Veterinary Receptionist/Kennel Technician
Countryside Veterinary Clinic
01.2016 - 02.2019
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Provided post-operative care, collected specimens, cleaned instruments, and filled prescriptions to assist veterinarians.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Performed deliveries, loaded and unloaded trucks, and bought supplies for office.
Education
Bachelor of Science - Health Sciences
Aurora University
Aurora, IL05.2019
Skills
- Customer Service
- Microsoft Software
- AviMark Software
- Team Collaboration
- CPR First Aid
- Data Entry
- Patient Scheduling
- File and Records Management
- Medication Administration
- Medical Supply Management
- Advising and Educating Clients
- Treatment Room Preparation
- Product Sales
- Payment Processing
References
Maddi Land, Manager
Valley Animal Hospital
(630) 991-0220
Becca Varilek, Co-worker
Valley Animal Hospital
(847) 476-5686
Timeline
Veterinary Receptionist
Valley Animal Hospital
11.2022 - Current
Dental Assistant/Receptionist
Hume Dental Associates
08.2021 - 09.2022
Veterinary Assistant
DuPage Animal Hospital
03.2019 - 07.2021
Veterinary Receptionist/Kennel Technician
Countryside Veterinary Clinic
01.2016 - 02.2019
Bachelor of Science - Health Sciences
Aurora University