MORGAN KELLEY
Orlando
Summary
Organized and dependable professional with a customer service background and strong clerical skills, including data entry, document management, and administrative support. Quick learner with excellent communication, accuracy, and the ability to support efficient office operations.
Overview
8
8
years of professional experience
Work History
Cast Member - Monorails
Walt Disney World Company
Orlando
01.2024 - Current
- Safety Critical Role
- Operated heavy machinery in constant communication with central controller to ensure safety and reliability
- Communicated with fellow cast members to maintain effective and safe operation of monorails
- Assisted guests with inquiries and managed crowd control to enhance guest experience
Vacation Planner
Universal Studios Florida
Orlando
01.2023 - 01.2024
- Upsold products to achieve sales goals, enhancing customer experience and revenue.
- Proficiently utilize Universal Studios' ticketing software and account management tools
- Modified account records and troubleshot account and order issues to ensure accurate service delivery.
- Adapted to updates in park policies and seasonal offerings to ensure compliance
- Managed cash transactions totaling up to $10,000
Merchandise
Walt Disney World Company
Orlando
01.2022 - 01.2023
- Maintained accurate inventory flow between stockroom and sales floor to support operations
- Effectively managed inventory using in-house stock system
- Processed transactions for thousands of guests weekly, ensuring accurate and efficient service
Server
Longhorn Steakhouse
Orlando
01.2021 - 01.2022
- Anticipate guests' needs to ensure a smooth and positive dining experience
- Received and input food orders, ensuring accurate and timely delivery to guests
- Processed orders and managed cash transactions using point-of-sale system to maintain efficient service
Server
Iron Hill Restaurant and Brewery
Voorhees
01.2018 - 01.2020
- Manage multiple large parties simultaneously, coordinating with team members to optimize workflow and guest satisfaction
- Educated guests on rotating beer selections and weekly food specials to enhance dining experience
- Executed opening and closing tasks, including food preparation, to ensure operational readiness
Education
Associates of Arts -
Valencia College
Orlando, FL04-2027
Skills
- Point of sale (POS) proficiency
- Customer service excellence
- Sales expertise
- Adaptability
- Inventory management
- Creative problem solving
- Team collaboration
- Communication skills
Timeline
Cast Member - Monorails
Walt Disney World Company
01.2024 - Current
Vacation Planner
Universal Studios Florida
01.2023 - 01.2024
Merchandise
Walt Disney World Company
01.2022 - 01.2023
Server
Longhorn Steakhouse
01.2021 - 01.2022
Server
Iron Hill Restaurant and Brewery
01.2018 - 01.2020
Associates of Arts -
Valencia College