Morgan Kelly
Tewksbury
Summary
Detail-oriented professional skilled in customer service, time management and organization. Proven ability to enhance customer satisfaction with a strong attention to detail and positive attitude. Offering a friendly demeanor and willingness to learn new concepts and apply customer service techniques effectively.
Overview
4
4
years of professional experience
Work History
Service Technician
495 Mazda Dealership
Lowell, MA
05.2024 - Current
- Performed routine maintenance tasks, ensuring optimal vehicle performance and safety.
- Collaborated with team members to improve service workflow and customer satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Conducted routine maintenance services, enhancing vehicle longevity and reliability.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns.
- Repaired and replaced worn and damaged components.
Customer Service Associate
Market Basket
Tewksbury, MA
03.2023 - 09.2025
- Resolved customer inquiries efficiently, enhancing overall service quality.
- Maintained product displays and inventory organization to enhance store presentation and accessibility.
- Handled cash register operations accurately, minimizing discrepancies.
- Streamlined checkout processes, reducing wait times for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers for cashiers at end of their shifts to maintain accuracy.
Cashier
Market Basket
Tewksbury, MA
04.2022 - 03.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout areas to enhance efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Shawsheen Valley Technical Highschool
Billerica, MA06-2025
Skills
- Attention to detail
- Customer service
- Payment processing
- Punctual and reliable
- Flexible and adaptable
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
Timeline
Service Technician
495 Mazda Dealership
05.2024 - Current
Customer Service Associate
Market Basket
03.2023 - 09.2025
Cashier
Market Basket
04.2022 - 03.2023
High School Diploma -
Shawsheen Valley Technical Highschool