Morgan Kennedy
Chowchilla ,CA
Summary
Enthusiastic receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer relations. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hostess
Mad Duck Brewery At Campus Pointe
Fresno, California
08.2022 - Current
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Some mornings we are required to buss, keep the tables ready for awaiting customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Health Insurance Representative
Valley Employee Benefits
Clovis, CA
12.2019 - 03.2022
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages of employee policies to promote insurance sales.
- Used Excell and Google platforms to maintain new and existing accounts.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Receptionist
Verde View Farms
Sanger, CA
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Waitress
The Vineyard Bar
Madera, CA
05.2020 - 07.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Chowchilla Union High School
Chowchilla, CA06.2022
Skills
- Active Listening and Communication
- Guest Experience Management
- Warm and Welcoming
- Check Payment Processing
- Cash Register Operations
- Guest Accommodations
- Phone Inquiries
- Microsoft Word
- POS Inventory System Operation
- Good Communication Skills
Timeline
Hostess
Mad Duck Brewery At Campus Pointe
08.2022 - Current
Receptionist
Verde View Farms
02.2021 - 02.2022
Waitress
The Vineyard Bar
05.2020 - 07.2021
Health Insurance Representative
Valley Employee Benefits
12.2019 - 03.2022
High School Diploma -
Chowchilla Union High School
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